We've been here several times in the past this trip was not a good visit. When I booked this room the man that I spoke with said this was a 5 star room..I repeated this to him..he said the room they were putting us in was 5 stars. My husband wanted to stay here for a relaxing weekend for his 50th birthday. We arrived to the resort about 8pm. We checked in, the front desk girl was super sweet. She gave us room 513..we opened the door and it was maybe a 2 star room. I was so upset, the tub was peeling like crazy on the bottom, the furniture looked like someone went and picked them up from a yard sale...I was so embarrassed because I planned this and never had an issue there. I went downstairs and said this room is unacceptable and it didnt have a kitchenette so we could store food. She stated that wasnt the room the man gave me..she was trying to upgrade me and sent me to room 200 oceanfront...it wasnt any better. So she sent us to room 413 the furniture was nice. I walked into the bathroom and there was a huge cockroach on the floor ALIVE!! I have a video of this..I could not believe it..We still didnt have a kitchenette but by this time I was frustrated and killed the bug...we cleaned up in there and ordered some food....We've been here several times in the past this trip was not a good visit. When I booked this room the man that I spoke with said this was a 5 star room..I repeated this to him..he said the room they were putting us in was 5 stars. My husband wanted to stay here for a relaxing weekend for his 50th birthday. We arrived to the resort about 8pm. We checked in, the front desk girl was super sweet. She gave us room 513..we opened the door and it was maybe a 2 star room. I was so upset, the tub was peeling like crazy on the bottom, the furniture looked like someone went and picked them up from a yard sale...I was so embarrassed because I planned this and never had an issue there. I went downstairs and said this room is unacceptable and it didnt have a kitchenette so we could store food. She stated that wasnt the room the man gave me..she was trying to upgrade me and sent me to room 200 oceanfront...it wasnt any better. So she sent us to room 413 the furniture was nice. I walked into the bathroom and there was a huge cockroach on the floor ALIVE!! I have a video of this..I could not believe it..We still didnt have a kitchenette but by this time I was frustrated and killed the bug...we cleaned up in there and ordered some food. The microwave screamed of metal rubbing together..this was a nightmare. Oh and the peep hole to look out was about the size of my fist. You could see the room just by walking by...the bed was hard as a brick..I'm not sure if we will ever be back here. This was the worst experience ever and I hear the man I spoke with to book this room say this was a 5 star room!!! One of the best he said..Im so angry about that. We generally come with our adult kids and get several rooms together. We always get a kitchenette just to make fun food. This room costs us about $230 for 2 nights that's with the discount from us being there before.More
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