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S1283KBandrewf
Milford, United States
22
Wonderful time
4.0 of 5 bubblesReviewed 19 Nov 2016
My Wife and I stayed here for a business function, We experienced a wonderful reception and the Bar staff was the absolute Best. The location met the needs of our trip and the proximity to shopping kept the wife very entertained,
Date of stay: November 2016Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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All reviews double tree cookies rooms are clean the hotel staff front desk staff nice stay longwood gardens wilmington area doubletree wedding
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Reviewed 11 November 2016

The room constantly smelled of cooking food from the kitchen. Sound from the HVAC units not condusive to a good night's sleep. Swithed rooms to no avail. Toilet paper fixture haning off wall and power outlet near sink not secure. General TLC needed for the room. Elevators SMELLED and need an overall. Turned a 5 night stay into 2 and moved hotels. Yuck.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank JKHokie1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DTGeneralManager4727, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this reviewResponded 11 November 2016

Thank you for the review of our hotel. I cannot express enough how sorry I am that you had an unpleasant stay at our hotel. We take this very seriously and are taking measures to make sure the issues you brought up are addressed and corrected. We hope that if you are back in the area you give our hotel another chance.

Regards,

Donna Peplinski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016

30 rooms were provided for out of town guests. The wedding was at another venue. The hotel made sure everyone was comfortable and had what they needed. The only minor complaint was there were no cookies when we arrived! Brunch was provided the morning after for 50 of our guests and the staff and food were amazing. I would recommened this hotel to out of state friends and family. We live 10 minutes away and still chose to stay.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Lisa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DTGeneralManager4727, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this reviewResponded 21 November 2016

Thank you for the review of our hotel! I am sorry we did not have our signature DoubleTree Cookie waiting for you when at arrival. This is a DoubleTree standard and we should never run out. I will meet with our staff and make sure they are aware of the importance of having that warm cookie waiting for our guests.

I am glad the rest of your stay was enjouable. Please let us know the next time you are coming and I will have a tin of cookies waiting!

Regards,

Eric Chapman
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016

There was a loud band playing at night until midnight and it was loud and you could feel the vibrations thumping from the band. If you stay here make sure you are not on the second floor near the rear. Room lighting was poor. All other services were good...but very noisy on weekends. Beware!

Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank David M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Wilmington, responded to this reviewResponded 5 November 2016

Dear David M,

We’re very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. We hope that the next time you’re in the area, you’ll consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2016

This is my second visit to this hotel. The hotel keeps the same but the personnel is very attentive. The hotel is ok for long stays it was renovated. the rooms are not super big but with enough space and all necessary. Choose the room to the back of the hotel to avoid noise in the morning of the 202 but this is not a big deal any way. There is a small mall next to the property and some chain restaurants across the 202.

This is the standard for a DoubleTree so no surprises at all. I will be in this hotel for my next visit

Room tip: Rooms in the back do not facing the 202.
Date of stay: October 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Julian F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2016 via mobile

Stayed for a night on business. Room was clean and had everything needed. Gym was smaller but had enough equipment to get a nice workout in. Nice indoor pool and hot tub so bring your suit. Desk was helpful. Shuttle to nearby businesses was great no need to taxi for me. Didn't eat and restaurant was quiet though it was a Sunday night, but there were several having a bite and drink and watching tv. Worked well for an in and out business trip.

Mall, Best Buy, Barnes and Noble and Target nearby (walking distance) if you had to get anything or wanted to get out of room. Mainly chain restaurants nearby but several options depending on what you are in mood for.

Date of stay: October 2016
Trip type: Travelled on business
Thank chucky12342016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DTGeneralManager4727, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this reviewResponded 28 October 2016

Thank you for the great review of the hotel. Next time you are in town make sure you try the hotels restaurant and lounge. Our Executive Chef has made some fantastic dinner specials you will not want to miss!

We look forward to your next trip!

Yours in Hospitality,

Donna Peplinski
General Manager

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