We stayed for 5 nights at this hotel in January 2023. The hotel was undergoing a renovation. When we arrived at our room ,it hadn’t been properly out gassed, and it smelled of chemicals. We asked for a new room and Michael, the individual on duty, found a room that was larger and did not have an odor. However, this room faced the LA Freeways, which are pretty loud, especially before midnight, Given that the room was an upgrade and there weren’t a lot of other options, we stayed there.

The breakfast was fine, and I also had a chance to swim in the pool. The hotel was also well located for activities that we wanted to do in LA.

So, I give this hotel an”average” rating. Michael, at the front desk, is terrific. I would recommend to request a room that does not face the LA Freeway. In addition, I wonder if they rushed the renovation and did not let the renovated rooms outgas for long enough.

Staying in Orange County for a week and booked the Residence Inn Tustin because of relatively good experience with other residence inn before.

The building looks very similar to the other residence inn and the lobby looks nicely done, clean and welcoming. The staff were friendly and helpful and managed to upgrade us into a two-bedroom unit due to my platinum status.

However, the rest of the facility does need some refresh. The elevator is ok but since this is a pet-friendly hotel, throughout the week the elevator does get quite dirty and it does take a bit time for the staff to clean it up. The close buttons for one of the elevators don’t work as well so it also takes time for the doors to close.

There are multiple issues with the room that we stayed in. The bedroom doors don’t close properly, and the sofa in the living feels as if it’s ready to fall apart. Cleanliness is also difficult to praise as we noticed stains on beds, ants in the shower, and leftover in the fridge.

From a facility perspective I don’t expect great quality from the residence inn brand but this particular one seems to be on the worse end of the spectrum. However, the cleaning staff really needs to pay attention and clean the units well.

We loved visiting the area and think we will be back again but we will unlikely return to this property simply because cleanliness is probably one of the worse ones that I’ve seen and experienced.

I have to continue giving shout outs since the minimum is only 200 words. I also wanna to think Stephanie Michael and Dylan at the front desk they were amazing!!!! The ladies Delia, Sarah, Mari, Alma!!!