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1 - 6 of 212 reviews
Reviewed 10 March 2022

I have to continue giving shout outs since the minimum is only 200 words. I also wanna to think Stephanie Michael and Dylan at the front desk they were amazing!!!! The ladies Delia, Sarah, Mari, Alma!!!

Date of stay: March 2022
Trip type: Travelled with family
Thank lauralO1763HR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 November 2021 via mobile

Stayed 5 nights, not once did housekeeping clean the room. We were told that they only clean the room every 3 days, but we went 5. We called for someone to take the trash as our takeout from 3 nights before began to stink. We were assured someone would clean the next day, but it didn't happen.
The Bonvoy channel keeps running a video on how they clean the hotel for covid, but the common areas are a spreading ground. Mind you I'm not a "Karen" as I'm not in a high risk group, but at breakfast everyone touches the same things...serving spoons, handles on lids and doors, coffee urns, etc. And many guests aren't wearing masks.
I also don't like the $12/day parking fee? What's with this new attempt to Nickel & dime the guests? It just seems like Marriott is cutting service and increasing fees. I guess I should be happy there wasn't a resort fee?
I stay in hotels between 80 to 100 nights a year, am a Bonvoy lifetime Platinum Elite member and am staying in Marriotts less than 20 nights a year now... over the years I am less and less impressed with Marriott. The company is less customer focused and more "what can we squeeze out of our customers" focused.

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank DKF808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Bourquardez, General Manager at Residence Inn by Marriott Tustin Orange County, responded to this reviewResponded 5 November 2021

Dear DKF808,

I am sorry to hear about the negative experience you had on your recent stay. In regard to you missing your cleaning service and request to take the trash from your room and I have reviewed these comments with the Housekeeping leaders to ensure this does not occur again in the future. Regarding the layout of the breakfast serving area I assure you we are following all company and local health guidelines we have been tasked due to the pandemic and our guest health and safety is our priority. Please let me know if you plan to book with us in the future and I will see to it that you have a much more pleasurably experience.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2021 via mobile

Dirty and Cockroaches everywhere. I knocked the wall and heard them scamper. When talking to front desk he indicated he was aware. So nasty. Very upset - checking out and finding another hotel. Would not stay again.

Date of stay: July 2021
Trip type: Travelled with friends
1  Thank R4422KUjenniferh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 May 2021 via mobile

The room wasn't sanitized I checked in late at night didn't really had a chance to notice any thing and woke up early that morning again didn't spend time to notice any thing but when came back at my room I went to open the window and that's when I noticed a greasy subtenant on the glass it'was put there by someone hands
It's was hand prints all over the glass. This wasn't just hand prints it was in a gooey substance. I called the front office to complain that's this in no way acceptable
The lady told me the only thing she could do was to have it cleaned I wanted to talk to the manager she told me that it wasn't possible that the manager wasn't on duty
I asked her to call him since I know that there's always a way of getting a hold of a manager that's part of his or hers job requirements. But she denied my request several times. I ask to be compensated she told me that only the manager can do that and that she was going to have him get in touch with me on Monday I was set to check out on Sunday the night before so after I check out I then made sure that my very serious complaint was going to be addressed by the manager I was again assured that the manager who's name is Chris. Was going to contact me never happened.
Please remember that this is in direct violation
Of the covid-19 safety. we been in isolation for over a year. we wanst allowed to go to the movies not allowed to dine at restaurants we wanst even allowed to have visitors to our owned homes. This wasn't a city issues this wasn't California issue This wasn't just a US issue,
This was and still is a world issue. People this is a very serious matter that took our freedoms I took this very seriously I stood at home I followed
All the state and CDC guidelines for over a year!
Just to end Up at a world known hotel Corp that the the manager wasn't at any consern of what we went and going through. Which is obvious to me when it took me three messages and got no response from him I had to twice on my own call him to get him to talk to me.
Guess what he told me that he wasn't able to do anything for me since I have already checked out. that he only would do something if I was still a guest. Will I guess he didn't have the common sense to realize that he wasn't there at the time and that I requested for him and I requested from the front desk to be taken care of
At the time I was still a guest. Did he want me to stay an extra day for him to be in? This not appropriate this can't
Be Excepted not any anyway. I really trusted Marriott to keep me and my love one's safe but this manager does not care for anyone safety. I say to Marriott give the job to someone that can take the job extremely serious
Because covid-19 is just that
I am going to reach out to corporate
Hopefully thay will care. I will let you know how that went. . If not I will need to reach out to CDC
For your and yours please chose a different place to stay.

Date of stay: May 2021
Trip type: Travelled with family
2  Thank jerrysH9681IK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Bourquardez, General Manager at Residence Inn by Marriott Tustin Orange County, responded to this reviewResponded 19 May 2021

Dear jerrysH9681IK,

Thank you for your feedback. As we discussed by phone yesterday please inform me when you are planning on staying with us in the future and I will ensure you have a much more pleasant stay. Thank you again for bringing these issues to my attention.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2021

Had a major water pipe break under our house. Needed a place while working with homeowners insurance and work to be done - water shut off at house.

Check in was easy - staff observed protocols and cleaning. Room was very nice; comfortable and clean. I asked for room away from freeway, slight bit of a hum at night but not a problem. Pool was open (didn't use) but limited time for guests. Gym was open - could have done a better job with providing towels and not sure if it was cleaned after work outs.

No breakfast due to Covid - the last 2 weeks of stay they offered a to go mini bag. Had an issue with no coffee maker in room (they took away due to Covid protocols) which doesn't make sense. If guests use plates, utensils, microwave, stove, etc... why not let them use a coffee maker? Assuming it can be cleaned as well as kitchen items. They did offer coffee downstairs (they'd pour it for you) however cumbersome to have to walk downstairs for a cup of coffee when I'd prefer to be able to make it in my room.

Staff excellent - I know these are difficult times but they were always kind and efficient. Shout out to Brenda who always seemed to answer the phone when I called about questions and most of the time when I'd check in. Super cheerful and made sure I was able to keep the same room or one next to it since insurance was only authorizing stays one week at a time. Also when the dishwasher stopped working she was quick to place us in the room next door which made it easy to move our belongings.

Housekeeping - we opted not to have them clean until every 5 days - they did a very good job.

Overall a very good stay - was over a month at hotel.

Room tip: Other side of freeway quieter
Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
3  Thank LonnaLinda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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