Stayed 5 nights, not once did housekeeping clean the room. We were told that they only clean the room every 3 days, but we went 5. We called for someone to take the trash as our takeout from 3 nights before began to stink. We were assured someone would clean the next day, but it didn't happen.
The Bonvoy channel keeps running a video on how they clean the hotel for covid, but the common areas are a spreading ground.🤣 Mind you I'm not a "Karen" as I'm not in a high risk group, but at breakfast everyone touches the same things...serving spoons, handles on lids and doors, coffee urns, etc. And many guests aren't wearing masks.
I also don't like the $12/day parking fee? What's with this new attempt to Nickel & dime the guests? It just seems like Marriott is cutting service and increasing fees. I guess I should be happy there wasn't a resort fee?
I stay in hotels between 80 to 100 nights a year, am a Bonvoy lifetime Platinum Elite member and am staying in Marriotts less than 20 nights a year now... over the years I am less and less impressed with Marriott. The company is less customer focused and more "what can we squeeze out of our customers" focused.

Dirty and Cockroaches everywhere. I knocked the wall and heard them scamper. When talking to front desk he indicated he was aware. So nasty. Very upset - checking out and finding another hotel. Would not stay again.

The room wasn't sanitized I checked in late at night didn't really had a chance to notice any thing and woke up early that morning again didn't spend time to notice any thing but when came back at my room I went to open the window and that's when I noticed a greasy subtenant on the glass it'was put there by someone hands
It's was hand prints all over the glass. This wasn't just hand prints it was in a gooey substance. I called the front office to complain that's this in no way acceptable
The lady told me the only thing she could do was to have it cleaned I wanted to talk to the manager she told me that it wasn't possible that the manager wasn't on duty
I asked her to call him since I know that there's always a way of getting a hold of a manager that's part of his or hers job requirements. But she denied my request several times. I ask to be compensated she told me that only the manager can do that and that she was going to have him get in touch with me on Monday I was set to check out on Sunday the night before so after I check out I then made sure that my very serious complaint was going to be addressed by the manager I was again assured that the manager who's name is Chris. Was going to contact me never happened.
Please remember that this is in direct violation
Of the covid-19 safety. we been in isolation for over a year. we wanst allowed to go to the movies not allowed to dine at restaurants we wanst even allowed to have visitors to our owned homes. This wasn't a city issues this wasn't California issue This wasn't just a US issue,
This was and still is a world issue. People this is a very serious matter that took our freedoms I took this very seriously I stood at home I followed
All the state and CDC guidelines for over a year!
Just to end Up at a world known hotel Corp that the the manager wasn't at any consern of what we went and going through. Which is obvious to me when it took me three messages and got no response from him I had to twice on my own call him to get him to talk to me.
Guess what he told me that he wasn't able to do anything for me since I have already checked out. that he only would do something if I was still a guest. Will I guess he didn't have the common sense to realize that he wasn't there at the time and that I requested for him and I requested from the front desk to be taken care of
At the time I was still a guest. Did he want me to stay an extra day for him to be in? This not appropriate this can't
Be Excepted not any anyway. I really trusted Marriott to keep me and my love one's safe but this manager does not care for anyone safety. I say to Marriott give the job to someone that can take the job extremely serious
Because covid-19 is just that
I am going to reach out to corporate
Hopefully thay will care. I will let you know how that went. . If not I will need to reach out to CDC
For your and yours please chose a different place to stay.