What the hotel can control:
As a Platinum elite, was assigned a corner room on the 3rd floor which was nice, but it was the room closest to Highway 55 which is very noisy. Very noisy.
I also didn’t receive any welcome gift at check-in. Thought I would get at least some water bottles.
The dishwasher was full but clearly hadn’t been operated as it was full of dirty cups and utensils. Had to rewash cups by hand to use. This was a pain and a disappointment.
The hardware in the room is really showing wear and tear. Cabinets in the kitchen were loose. The shower was very scuffed and dirty looking. The bedside lights on the left of our bed didn’t work. Could use some renovation.
I agree that the $12 parking fee is lousy. The hotel doesn’t provide any secured parking area and anyone can drive through. There is a Starbucks and Fed Ex in the same lot with free parking.
What the hotel can’t control completely but still a negative:
We were under a 4th floor unit whose occupants walked around very noisily and operated their television very loudly. It shook the walls. Had quite a hard time sleeping due to the loud TV and the highway noise.More
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