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jmamadukes
Boca Raton, Florida

What a pleasant surprise!!

5.0 of 5 bubblesReviewed 24 Jul 2019
We checked into the Residence Inn in Tustin Ca to attend the reveal of the 2020 Corvette. We thought it was gonna be a pared down, no frills hotel being that it was not in the hub of a big city. Well....were we pleasantly surprised! The room was HUGE with a kitchen, large refrigertor, vanity area, lovely bathroom (wth a real bathtub!!) and a large desk and tv area. To make it even more wonderful...they offered a delicious FREE breakfast every morning the an amazing hamburger/hotdog FREE buffett (with cold beer) salads, cheeses etc. in the evening (Mon-Wed only) The pool area was great with a hot tub and bb court. My only "complaint" was that housekeeping didnt finish the rooms til around 4pm. Annoying but not awful!! This hotel is AMAZING and I would choose it over many of the hotels recommended to us by the event coordinators (rooms that were 750-1,000 a nite). Great job on this one, Marriott!!!!
Date of stay: July 2019
Room Tip: Ask for a room NOT facing the freeway.
Trip type: Travelled as a couple
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviewed 3 July 2019 via mobile

This place is amazing. The employees are what make it even better. We stayed here after a mishap In our restroom at home. Couldn’t have asked for a better experience. Staff is always ready to help with all our needs. From housekeeping to the chefs, maintenance to the front desk. Everyone. Kudos to Mikey, Gina, Delia, Vickey and the tall guy who was always eager to help with everything. Thank you Residence Inn Tustin.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank move2action
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2019

Been a fan of these hotels this was another one to tick off the list. The room was good and pretty clean and quiet. The thing we did notice was the coffee sachets were not always replaced each day just a minor thing.

Breakfast area was very busy the first two days we were there due to the number of families staying at that time and the replacement of items was quite slow if at all on one day and the staff seemed to just pass it off when it came to the basic items like eggs etc. This was very much also reflected in the well known mix and mingle nights so much so we missed out on one night.

Staff at check in etc were very good. parking was good and the access to all freeways such as the 5 and 405 was very handy.

Pretty good overall but liked the sister hotel at John Wayne airport better.

Room tip: Upper level is good and quiet
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank David T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar49153331879, Front Office Manager at Residence Inn by Marriott Tustin Orange County, responded to this reviewResponded 19 June 2019

Dear David T,
Thank you for choosing to stay at the Residence Inn Tustin Orange County and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Tustin.

Surina Salazar
Front Office Supervisor
surina.salazar@marriott.com
714.258.9700

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2019 via mobile

Pretty average stay for Residence Inn. Was however disappointed with the loyalty service. As a Gold member you get accustomed to certain perks and none were given freely here. Best part of the stay was the maintenance man who was very friendly and helpful with the outside features, fire pit, etc. The man deserves a raise.

Date of stay: April 2019
Trip type: Travelled on business
2  Thank beachbumjk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar49153331879, Front Office Manager at Residence Inn by Marriott Tustin Orange County, responded to this reviewResponded 13 June 2019

Dear beachbumjk,
Thank you for choosing to stay at the Residence Inn Tustin Orange County and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Tustin.

Surina Salazar
Front Office Supervisor
surina.salazar@marriott.com
714.258.9700

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2019

We live in Vegas but had an annual pass to Disney in 2018 so we visited the Disney Resort at least 1X/month. During that year, we stayed at many places within a 20 min drive from DR. This hotel was our favorite & we stayed here whenever we could. Clean, spacious suites/rooms, bfast included, NEWer hotel, great AAA hotel rates, friendly staff, comfortable beds, brightly lit & large bathrooms, easy parking, close drive to many restaurants/shops(if you choose not to eat at the DR) & a 15-20 minute drive to DResort parking structure. I will try to stay at this RI anytime I visit Disneyland in the future. The only negative is if you are very sensitive to noise, the hotel is next to the freeway, but simply request a room away from it. We were so exhausted from spending our whole day at Disney, we didn't notice any noise while sleeping. Highly recommend!

Date of stay: June 2018
2  Thank 1twinsmom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2019

My room smelled upon entering....i suspect it was dog odor even though I requested a room that was not pet friendly. Then during my stay the circuits went off and my room lost power twice. Maintenance just told me to flip the breaker, ummmm im on vacation, paying to stay at your property, I am not the maintenance person. No one switched my room, no offer to switch room, no reduction in the cost, no call from management. Just not the type of response I expected. Then upon departure I requested a water which the host gave me but never asked or offered one to my friend who also stayed on property in my room. Need to work on customer service. Otherwise it's a nice property.

Room tip: Bevsurevto avoid pet friendly rooms
Date of stay: May 2019
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank ItsKellC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar49153331879, Front Office Manager at Residence Inn by Marriott Tustin Orange County, responded to this reviewResponded 13 May 2019

Dear ItsKellC,

Thank you for choosing to stay at the Residence Inn Tustin Orange County and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Tustin.


Sincerely,
SURINA SALAZAR
surina.salazar@marriott.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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