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Nathan C
South San Francisco, California

Nice affordable suite for Disneyland

5.0 of 5 bubblesReviewed 3 Feb 2019
My family of 5 stayed at the Residence Inn for 3 nights in January. The hotel is conveniently located about 15 minutes from John Wayne Airport and 15 minutes from Disneyland. Check-in was smooth and very quick. We had a suite on the first floor next to the pool. The suite was clean and modern. It had a mini-size kitchen with a refrigerator, stove, microwave, coffee maker, and dishwasher. Silverware, cups, and plates were also provided. The suite had 2 queen size beds, and a sofa bed. The mattresses were comfortable and firm. Each bed had 3 pillows. We were pleasantly surprised with the huge bathroom. There was a large walk in shower and a vanity that had ample counter space. The suite came with a 42” TV. The air conditioner was quiet and functioned flawlessly. Wi-Fi was excellent. A breakfast buffet was available every morning with a good selection of hot items, fruit, waffles, cereal, and pastries. Beverages included coffee, hot chocolate, and juice. The hotel is next to a Subways, Starbucks, and Flame Broiler, but outside of these there didn’t appear to be any restaurants in the vicinity. There was plenty of hotel parking, although there is a $12/day charge. Hotel staff was efficient and friendly. If you’re looking for a reasonably priced family suite that is close to Disneyland, you can’t go wrong staying at the Residence Inn.
Date of stay: January 2019
Room Tip: If travelling during the summer ask for room not adjacent to the pool.
Trip type: Travelled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 2 February 2019 via mobile

Large room and very clean. Had kitchen, seating area, and desk. Very large walk in shower. Hot breakfast and happy hour. Restaurants in driving distance. Only downside was highway noise for some rooms. Would stay hear again.

Date of stay: January 2019
Trip type: Travelled on business
Thank fcasey12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 January 2019

With over 1,000 nights in Marriotts, this property was frustrating due to very poor design. We had a 2 bedroom. When I went to use the closet to hang my suit bag, I found that half was taken up with a chest of drawers. It was the most accessible half. It was very difficult to use the closet and to see into the closet since the light above the end table had burned out bulbs.

There also was no electrical outlet by the nightstands to plug in phones, etc.

The king size bed was rock hard. My wife woke up every hour due to the uncomfortable bed. Nothing like other Marriotts.

The shower head is 6.5 feet high, so many women will not be able to reach it to adjust it. They just have to leave it at the last setting. The shower valve was at the other end of the shower, so you had to wait 5 to 10 seconds to see if the setting was correct. It also seemed that the shower valve rotated the wrong way. Counter-clockwise was on / hotter.

There is no electrical vehicle (EV) charger. With all of the EV's being sold, you'd think they would install a few chargers. After all, they charge $12 to use their parking lot to park your car.

I would not recommend this property.

Room tip: Not sure what to tell you. We did not like our room.
Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank PismoPat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris B, Manager at Residence Inn Tustin Orange County, responded to this reviewResponded 24 January 2019

PismoPat,

I apologize for the issues you experienced with the design of the room. I have passed this information onto the appropriate staff to see if there is anything that can be approved. I have also passed on to my management your comments regarding the lack of an EVC station as this will surely become a more common need in the future. Thank you for taking the time to give us this feedback. Please contact me in the future if you would like t book with us again and I will ensure you are given a room that better meets your needs.

Sincerely,

Chris Bourquardez
Assistant General Manager
Residence Inn Tustin Orange County
chris.bourquardez@marriott.com
714-258-9700

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2019

We have found this Residence Inn to be a wonderful place to stay for us while visiting our daughter who attends Chapman University a few miles away. With the mini-kitchen, we can dine in, or we can wander to downtown Orange or even Disneyland without any trouble at all.

My wife and I have made this our preference for our trips to see our daughter, but recently we used this facility to house our family of 7 in 3 different rooms during the Thanksgiving holidays. It was perfect for all of us. They put us all on the same floor and we had a wonderful time. There was some weather problems for 4 of our members and their flights were canceled on the first day, but Michael was absolutely great and helped us out without a problem. He's been there each time we've been there are we feel that he has our backs so we're extremely comfortable. We have been happy with all of the staff and like I said, will continue to use this Residence Inn for our trips to see our daughter.

Finally, our most recent trip lasted a few days that included New Year's Eve, and sure enough, it was perfect for our early evening without distractions.

Room tip: Rooms on the East side (opposite hwy 55) are quieter
Date of stay: January 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank akristensen1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2018 via mobile

I used to stay a lot at this hotel for business reasons but they have recently implemented a parking charge of $12/month which I find outrageous for the location. The area is filled with hotels that charge exorbitant parking fees and this was one of the few properties with free parking. As a platinum member I feel the recent change as greedy on the part of the management as this is not even in a business district and the location is simply off a freeway. If Marriott is reading this , you have lost a loyal customer because of your greed.

Date of stay: December 2018
Trip type: Travelled on business
3  Thank nakuln2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris B, Manager at Residence Inn Tustin Orange County, responded to this reviewResponded 28 December 2018

nakuln2015,

I understand your frustration with our new parking fees. As you mentioned this is something that is charged at most all other area hotels and we were very conscious of this when deciding on the rate to charge which is lower than most other hotels in the area. Please feel free to contact me further as I would hate to lose a loyal customer regarding this issue.

Thank you,

Chris Bourquardez
Assistant General Manager
714.258.9700
chris.bourquardez@Marriott.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2018

We are repeat customers having stayed in one, and two-bedroom units. The living room area is spacious with enough room to roam...even for a toddler. Kitchenettes with full-sized refrigerator and stove/oven provide options for eating in.

Daily breakfast options are full of variety. Friendly, helpful, and smiling-faced service is present and wonderful! .

We were impressed with the animal friendly accommodations. Our 'grand dog' came to visit and was presented with her own treat bag. There was even an artificial turf area for her to do her 'business.'

This is a hotel we will continue to patronize and recommend without hesitation!

Date of stay: December 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank SheetMusicCouple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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