We enjoyed our stay at the Fairmont in Santa Monica after a week of work in Marina Del Rey. The staff was incredibly helpful, even checking us in at 10am, Friday morning. We dropped our bags in the room and quickly made our way to the concierge desk where they put us on bikes and we were off to explore the neighborhoods. The housekeeping staff couldn't do enough to ensure our comfort and that we had everything we needed for a comfortable stay. The wait staff and the bar staff were incredibly friendly and helpful sharing local tips for things to do and places to go. The pool situation is challenging. It's clear that many people get up early, put things on chairs to reserve and don't come back for hours on end, leaving guests to decide to enjoy with no chairs or leave entirely. With someone at the gate checking room keys I would suggest that they let guests know that if they are gone for more than 30 minutes their stuff will be moved and the chairs become available for waiting guests. This is an easy fix - please consider instituting immediately. The gratitude you'll receive will far outweigh any guest backlash; they should understand. We took advantage of the free car service the hotel provides to take us to dinner a couple miles away. The driver asked us if we'd been affected by the elevator situation but we weren't aware yet that the guest elevators were not operational. For the entire weekend the guests and staff of the hotel shared two freight elevators. Not once did I see frustration from anyone, rather everyone seemed to take it in good stride with a sense of humor. The staff did yield to the guests which had to make their days and tasks long and drawn out. After dinner we enjoyed sitting on our balcony and were surprised at how loud the nightclub was, but it was the weekend so we understood. Then we went into our room to go to sleep. The nightclub followed us too. I called the desk to ask when the music would end and was told that unfortunately it would go until 2am. It was only 11pm. We endured the thumping and screaming for those three hours waking up multiple times. Had we known about this perhaps we would have requested a room on the opposite side of the building. Fortunately it was me and my wife but we remarked how terrible it would be for a young family with children with no recourse - just lay there and endure it. I would suggest alerting your guests to these kinds of things as it only elevates your customer service and experience. Overall we really did enjoy our stay and would come back should our plans take us back to the Santa Monica area.

Mold smell in the room they said they will check the AC they didn’t . shower drain blocked and not fixed even though we complained about it .
The service in the fig restaurant was good . The pool bartenders were very nice . Pool area very small .
We were supposed to stay there for 5 night we left after 2 .
Overall not worth it .

Destiny and Danny were kind and thoughtful in checking us in and problem solving with us. Danny especially went above and beyond and made a point of talking to me with genuine kindness even walking around the counter to talk with me. I felt welcomed So grateful! They helped us in a very booked hotel and with tons of crowds and it was wonderful