I filled out the survey I receive as a Hilton Honors member and the reply I got from the manager covered part of my family’s issues but the referenced an issue I never mentioned in my survey.
We arrived and the staff was friendly and kind but the hotel from the start seemed older and worn. Outside the room was a dirty plate, and it stayed there all night. The room was perfectly sized, however as we started to use its features we noticed horrible woodwork and rust all around the bathroom. We notified the staff, but didn’t have time to move, as we also found out the complimentary evening reception was not happening as advertised on the Hilton app where we chose the hotel.
We ended up having to leave to get dinner and didn’t get back until late. My husband was running in the Surf City half marathon the next morning and none of us was well-rested after such a late night.
The manager’s email to me prompted this review. They referenced the heating and cooling system when my concern was clearly the rust and oddly assembled room.More
- Free Wifi
- Free parking