Everything was great and the room was very spacious and clean. Only negative would be the nightly parking fee and the hot water. I stayed on the 10th floor so maybe that was the issue. Other than that very nice stayMore
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Not happy that the girl in the lobby let us get a room with no hot water, then the girl the next morning acted like us was our fault, how is a client supposed to know that the water doesn’t reach some parts of the building.
Dear dmaritza97
We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time.
I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
Noisy, uncomfortable beds, no hot water, bad wireless. I am a diamond member and although the staff were not bad, Hilton needs to provide some significant renovations. The noise was terrible and the shower water never got hot. Overall very bad experience.
dmurphy2022
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one,
but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.
1)We had several rooms booked for a wedding. One of the guest checking in did not have a CC but brought cash. Was told they could not use cash and could not check in. Would not take my CC over the phone. I requested to talk with a manager and was told a manager was unavailable and I would have to wait 2-3 days! I had to leave to wedding to help with check in!
2) Needed Ice all Ice machine were broken except on the 2nd floor
3) Were looked out of our room cause the key pads batterie had died.
4) Room had trash left in the room from previous guest.
Dear pmdiperna,
We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. We understand your sentiments and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
My stay was very unpleasant and unbearable. I checked in for two nights. I am a Hilton Honors Gold member. Before checking in, I called the front desk to request a room upgrade, and they offered me another King suite with a bigger balcony. Upon checking in, I noticed that they did not honor the upgrade as agreed. When I entered the suite, I noticed that the light switch did not work so I had to maneuver through furniture in the darkroom to turn on the lamps. The room was freezing cold and after an hour of waiting, I realized that the heater does not work. Also, after a long 10 hour drive, I could not take a shower because the water was too cold with no hot water. I called down to the front desk to ask for assistance with the water and heater. They made me wait over an hour. When maintenance came, they weren't able to fix it and left the room extremely cold. They advised me to speak to the front desk for other options. I came down to speak to the night manager and he says that the best thing he could do was to provide a small heater, but he couldn't do anything about the hot water issue. I waited for over an hour for the heater, until they told me that they could not find one. I asked to switch rooms and he did not allow it. My partner and I were unable to shower that night and had to sleep in a freezing room. The next day, we tried to request a room change, and even though they still had available rooms, they refused to switch our rooms and couldn't offer anything more. My partner and I got sick from sleeping two rainy nights in the freezing room. This stay was an extreme disappointment because I expected higher standards from a Hilton hotel and better accommodations for Hilton Honors members.
Dear jacobanvo,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services, especially with the condition of the hotel, amenities, and the cleanliness at that time. I want you to know that we take your comments highly and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
Nice entrance, lobby, bar, dinning area, but the horror begins when you enter the room. All of the rooms are in dire need of renovation and upgrade. Quality of product in all aspects from sheets, to furniture have well exceeded its life span and are well beyond the age of retirement
Dear henrydarryl52,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future especially with the condition of our rooms. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
We hope you will come back and see us again soon.
