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Traveller rating
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All reviews frank atayde front desk orange county breakfast buffet business trip john wayne airport great customer service free parking would stay here again easy access rooms are spacious newport beach jimmy freeway shuttle disneyland maintenance
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Reviewed 19 January 2023

I was in town to visit my family, and I was looking for a hotel near my family and to the airport and it lead me to this hotel, I was lucky enough with the help of Josh at the front desk for an early check in, it was a great check in, very fast and easy, he was working alone and I felt bad due to how busy it was, but he made sure that the room that was given to us was meeting our standards in terms of cleanliness and it certainly did, the room was spacious and was definitely worth it for the price. I will certainly be back at this hotel in the future, I was very happy and pleased with my stay.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tuskii N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 20 January 2023

Hi tuskiin,

A big thank you for leaving your five star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Josh. We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2023

When I arrived at the hotel, the lobby was filled with guests and maybe that is because I went on a weekend, I was first greeted by Jimmy and Frank at the hotel, and they were very welcoming, even with all the guests in the hotel, the check in process was fairly quick and even upgraded my room free of charge. When checking in they usually give a welcome bag with chips and water, which I appreciated, considering some hotels don't do that, and what surprised me the most is that their food and beverage prices were not really expensive for a hotel. when I got to my room I was pleased with how nice the room was for how budget friendly it was. I was told all the rooms were newly rennovated and it was great experience. I was unsure at first about my room facing the freeway but it was not loud at all. I asked for extra towels and right as I got to the Room, they were so quick to deliver it, I would like to thank Tany for the quick delivery, overall the check in was an amazing experience and they even contacted me shortly after to make sure the room was meeting my expectations and it certainly went above and beyond that. I tried their breakfast in the morning, and the restaurant staff were very friendly and it showed that they truly cared and enjoyed helping the guests. Gabriel was the man that helped us that morning and truly made sure that we were well taken care of before we went to Disneyland. We checked out and the check out process was very quick, all I had to do was drop off my Keys and I was all set to go. Overall, my stay was amazing and certainly would stay here again, I would highly recommend this hotel to anyone looking for a hotel in this city, it's pretty much close to everything and the airport. I would like to thank Frank and his staff again for the kind hospitality, every hotel should be like this and they make it so easy to show.

Room tip: Whatever you need, they will try their best to help
Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank ninersfanfromoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 19 January 2023

Dear ninersfanfromoc,

A big thank you for leaving your five star rating of our hotel. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

We will share your comments with our staff especially Jimmy, Frank, Tany and Gabriel. Your business and your recommendation is very important to us and we look forward to serving you again here at the Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel.

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Reviewed 15 January 2023

We love coming to this hotel specifically when we come into town. It’s about 10 min from John Wayne Aiport and so central to a lot of great shopping and eats. The staff is the best and so accommodating—shoutout to Frank! The hotel itself is stylish and the rooms are comfortable and modern. We also love the gym here. It’s the best gym setup we’ve seen for a hotel like this. We really couldn’t recommend it enough!

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kimberly L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 16 January 2023

Hi 09250VLkimberlyl,

Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

We will share your comments with our staff especially Frank. We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2023 via mobile

Upon arriving they greeted us and we felt very welcomed. From start to finish we were treated like royalty. I've never experienced this before and we will definitely come back to this hotel again. Highly recommend.

Date of stay: February 2022
Trip type: Travelled with family
Thank Antoniowithabeard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 16 January 2023

Hi Antoniowithabeard,

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

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Reviewed 14 January 2023

Stayed over the weekend here with my friends. Bob did an excellent job, overall great attitude and amazing costumer service! Made our stay very easy and comfortable. Absolutely will return again!!

Date of stay: January 2023
Trip type: Travelled with friends
Thank Sanaz B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 16 January 2023

Hi sanazb2023,

A big thank you for leaving your five star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Bob. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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