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Reviewed 23 July 2022

I can't express enough what incredible hospitality this hotel has. On the night we all were there, they were having a luau that was spectacular! The food was Amazing and the drinks were off the chart, Fabulous! Mostly, I was so impressed with your hotel staff! Suzie and Annette were so lovely, warm and welcoming that it made us feel like visiting an old friend. They made the whole place shine. Let us not forget Frank who brought his own snow cone and cotton candy maker in for the kids who walked away with the biggest smiles on their faces. Great job everyone. We will not only be back but will tell our friends and family!!! Thank you X's a million.

Date of stay: July 2022
Trip type: Travelled with family
Thank jagsgauget
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 23 July 2022

Hi jagsgauget,

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

We will share you awesome review to our staff especially with Suzie and Annette. We look forward to your next visit.

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Reviewed 20 July 2022 via mobile

Breakfast Not Included for Platinum members using points. This hotel is cheap and will not include breakfast for platinum loyalty members using points. I booked two rooms for two nights burning almost 50,000 points and this cheap hotel management wouldn’t provide a free buffet breakfast like almost every other Holiday Inn around the country. When cheapness like this is prevalent, there is always other items in the hotel that are just as bad. Stay away.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank B9470JVmatts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 23 July 2022

Dear B9470JVmatts,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, especially with the breakfast. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

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Reviewed 20 July 2022 via mobile

Everything was fine until I found bed bugs! Room 149. I informed the lady that was at the front desk Monday morning 7/18 and she said that she would adjust my room rate. Now I am dealing with a allergic reaction to the bites! I do not recommend this hotel. Stay Away!

Date of stay: July 2022
Trip type: Travelled with family
1  Thank KDJJJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 23 July 2022

Hi KDJJJ,

Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory.

We have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have bed bugs and rooms are being inspected regularly.

Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

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Reviewed 18 July 2022

Just when you don't expect it, we received the best service in a long time. Fast, courteous, on-time check-in. Clean renovated room. Surprise, poolside luau. Never better service at reasonably priced breakfast buffet. Special shout out to Carlos, Emma, Minerva and Susie.

Date of stay: July 2022
Trip type: Travelled with family
Thank Roycoo01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 19 July 2022

Hi Roycoo01,

We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.

Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

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Reviewed 17 July 2022

--Spiders & other creatures in the corners of the room.
--Sink clogged
--If you're booking thru another website like Hotel Engine, Priceline, etc., these pigs will not clean your room, no housekeeping for you, sorry.

Date of stay: July 2022
Trip type: Travelled on business
1  Thank nestorl653
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Holiday Inn Santa ANA-Orange Co. Arpt, an IHG Hotel, responded to this reviewResponded 19 July 2022

Hi nestorI653,

We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards, especially with the condition of the hotel and cleanliness. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

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