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Lisa Jean D

Wedding Weekend Bliss

5.0 of 5 bubblesReviewed 4 weeks ago
Hotel Zessa was selected as the hotel for wedding room blocks for my daughter’s wedding. Jennifer Gould assisted with the hotel selection, and Joanne Lee provided the reservation link, provided the bridal lounge details, and all things financial. Once we met the minimum guest reservations to secure the complimentary bridal lounge, Melissa Pepper helped with room arrangements including ordering food and beverage delivery. Brian Castan helped us with details related to holding the rehearsal dinner at the on-site restaurant, Citra Bar & Kitchen. He and the entire restaurant team made the evening run smoothly, including printing name cards with meal selection so the servers could easily deliver meals to attendees. The serving staff and bartender then took care of friends and family who showed up at the bar to meet and greet ahead of the next day’s wedding. Wael Gharib and Tanisha expertly helped guests check-in, check-out, and provided assistance as needed. And I would be remiss if I didn’t thank Hilda and her housekeeping team for providing such a clean and welcoming environment throughout the hotel. Without any hesitation, I highly recommend Hotel Zessa to meet your wedding and other event needs! Every individual I interacted with was friendly, knowledgeable, and efficient! Thank you to all!

P.S. Final thanks for Wael and Hilda for retrieving the items I left in the room and then sending them to me!
Date of stay: August 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this review
Responded 4 weeks ago
Dear Eljayd,

Thank you for your wonderful review!  We're delighted to hear that your experience at Hotel Zessa was exceptional from start to finish.  It’s fantastic that our team provided excellent service and support for your daughter’s wedding.  We’ll pass along your kind words to everyone involved, from the reservation process to the event coordination and housekeeping.  We're thrilled that everything went smoothly and that we could assist with your items after your stay.  Thank you for recommending us, and we look forward to hosting you again!

Kind Regards,

Hotel Zessa Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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11 - 16 of 86 reviews
Reviewed 4 weeks ago

This was a really nice place, rooms were clean and comfortable. The staff was also very helpful and friendly, especially the Asst. Manager Tanisha who helped sort out an issue with my hilton honors points. Thanks Tanisha for being so patient with me! I I would definitely stay here again

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Brittany F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your kind review! We're thrilled you enjoyed your stay and found our rooms clean and comfortable. We're especially glad Tanisha could assist with your Hilton Honors points—she's a valuable part of our team! We look forward to welcoming you back on your next visit to Disney. Safe travels

Thank You,
Hotel Zessa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

The hotel is newly renovated and clearly the staff wants to make a good impression. Staff was very friendly and accommodating.

The rooms are nice and eveything feels fresh.
Shuttle wasn't running, so they quickly called us a Lyft. Highly recommend!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sherpa14504103282
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 9 August 2024

Dear Guest,

Thank you for your feedback!  We’re delighted you enjoyed the newly renovated rooms and found our staff friendly and accommodating.  We appreciate your understanding regarding the shuttle service and are glad we could assist with a Lyft.  Thank you for your recommendation, and we look forward to welcoming you back!

Best Regards,

Hotel Zessa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

Natasha at the front counter was so great giving us her time and help😃she told us how far and how long it would take us to get to certain places.
Great, quiet, clean beautiful and accommodating place. I stay in OC a lot and switched from another hotel. For the value and amenities this place is awesome.

Date of stay: July 2024
Trip type: Travelled with family
Thank kevinbE4537HP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 9 August 2024

Dear Guest,

Thank you for your feedback!  We’re thrilled that our front desk team provided great assistance and useful information during your stay.  We’re pleased you found the property quiet, clean, and accommodating.  We appreciate your comments and look forward to welcoming you back for another excellent stay!

Kind Regards,

Hotel Zessa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024 via mobile

Great hotel, clean, secure parking, friendly staff. Located right next to the highway and close to airport. Just renovated, still smells brand new. They give chocolate chip cookies when you check in. Was here for business trip and a meeting.

Date of stay: August 2024
Trip type: Travelled on business
Thank Aaron D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 8 August 2024

Dear Aaron,

Thank you for your review!  We're thrilled you enjoyed your stay and found the hotel clean, secure, and conveniently located.  It's great to know about the recent renovations and the little touches, like the cookies, which made a positive impression.  We look forward to welcoming you back on your next trip!

Kind Regards,

Hotel Zessa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

My job had a conference there in Santa Ana back a month ago and some of us were booked at this hotel. It was very nice, spacious and clean. Tanisha, a young lady who worked there had really came to my assistance when I forgot my IPad and charger in the Lyft. She calmed me down, helped me think straight while I tried to contact my Lfyt driver and she even showed me how I could access my webinar on my phone while the driver was bringing me my Ipad. She went above and beyond to help a frantic guest and I’m so grateful & will return to this hotel again and I’m sharing my experience with Tanisha because she truly was my Shero. Steph Sims

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steph S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 6 August 2024

Dear Guest,

Thank you for sharing your experience!  We're delighted that our staff went above and beyond to assist you during a stressful moment.  It's wonderful to know they were able to help you recover your iPad and ensure you could access your webinar.  We appreciate your kind words and look forward to welcoming you back to our hotel in the future.  Our team will be thrilled to hear your praise!

KInd Regards,

Hotel Zessa Management

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