77
6
1
1
1
Peter L
Reviewed 9 Jul 2024via mobile
Automatically translated
Date of stay: July 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this review
Responded 10 Jul 2024
Dear Peter,
Thank you for your feedback. We're glad to hear you appreciated our recent renovations and modern updates. We apologize for the noise issues you experienced due to the room's location. We recommend requesting a room at the back for future stays to avoid street noise. We're also sorry to hear that your requests weren't fully addressed. We'll work on improving our responsiveness. Regarding parking, we understand the cost can be a concern and will consider your input for future improvements. Thank you for sharing your experience with us.
Sincerely,
Hotel Zessa Management
Thank you for your feedback. We're glad to hear you appreciated our recent renovations and modern updates. We apologize for the noise issues you experienced due to the room's location. We recommend requesting a room at the back for future stays to avoid street noise. We're also sorry to hear that your requests weren't fully addressed. We'll work on improving our responsiveness. Regarding parking, we understand the cost can be a concern and will consider your input for future improvements. Thank you for sharing your experience with us.
Sincerely,
Hotel Zessa Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
HK$966
Fully refundable
No prepayment needed
- HolidayInn.comHK$966
- ZenHotels.comHK$738
- Hotels.comHK$966
Fully refundable
- Hotels.comHK$982
- Agoda.comHK$982
- ExpediaHK$982
HK$974
- Hotels.comHK$974
- Agoda.comHK$974
- Trip.comHK$974
HK$835
- Hotels.comHK$835
- Trip.comHK$751
- Agoda.comHK$835
- Hotels.comHK$738
- Agoda.comHK$694
- Trip.comHK$738
HK$796
Earn rewards on eligible stays
- Booking.comHK$796
- Agoda.comHK$795
- Trip.comHK$796
HK$1,032
- Hotels.comHK$978
- Agoda.comHK$1,086
- Trip.comHK$1,086
HK$1,083
Fully refundable
No prepayment needed
- Agoda.comHK$1,083
- HIExpress.comHK$1,083
- Vio.comHK$1,083
HK$547
Fully refundable
No prepayment needed
Earn rewards on eligible stays
- Booking.comHK$547
- Agoda.comHK$547
- Vio.comHK$547
Fully refundable
No prepayment needed
- Hotels.comHK$584
- Agoda.comHK$526
- Vio.com
Reviews (86)
Filter reviews
86 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
Traveller rating
77
6
1
1
1
Show reviews that mention
All reviews cookies double tree front desk parking garage orange county great customer service john wayne airport business trip sna airport convenient location doubletree conference freeway shuttle starbucks santa irvine
Updating list...
85 - 86 of 86 reviews
Luis A
1
Date of stay: July 2024
Ask Luis A about Hotel Zessa Santa Ana – A Doubletree By Hilton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 10 July 2024
This response is the subjective opinion of the management representative and not of TripAdvisor LLC