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Hope F

Nice

5.0 of 5 bubblesReviewed 21 Apr 2024
Great and friendly staff. I want to commend one of the managers Tanisha you are so charming and sweet. You have a great attitude about things and situations. I am glad I got to stay here. I was with a group and never stayed here before. Everyone was great and made you feel at home
Date of stay: April 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A DoubleTree by Hilton, responded to this review
Responded 4 weeks ago
Thank you for staying with us! I am delighted to hear you enjoyed your stay in our beautifully remodeled hotel and that Tanisha made you feel right at home. We hope to host your next stay when your travels bring you back to Orange County, and make sure to stop by our renovated restaurant, Citra Bar and Kitchen, for some phenomenal food dishes!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (56)
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42 - 47 of 56 reviews
Reviewed 20 April 2024

Really nicely updated and upscale property, combined with a lovely staff. Andric made the check in process seemless and efficient (and those warm cookies always add cheer). Great location for John Wayne, Disney, Knotts and Angels. Well maintained and top-notch staff.

Date of stay: April 2024
Trip type: Travelled on business
Thank Stef S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A DoubleTree by Hilton, responded to this reviewResponded 5 weeks ago

Thank you for staying with us! I am excited to hear you enjoyed your stay at our beautifully remodeled hotel and rooms paired with amazing service from our Front Desk Supervisor, Andric. We hope to host your next stay when your travels bring you back to Orange County, we will keep the cookies warm for you !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2024

Oscar at the front desk was very accommodating, courteous, and kind. The new remodel looks great! Love the modern vibes! Would recommend staying here!

Date of stay: April 2024
Trip type: Travelled on business
Thank Shane M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A DoubleTree by Hilton, responded to this reviewResponded 5 weeks ago

Thank you for staying with us and thank you for the compliment, it was my pleasure to assist you during your stay! I am happy to hear you enjoyed the beautifully remodeled rooms and hotel! Make sure to stop by our remodeled restaurant, Citra Bar and Kitchen, for some amazing food dishes during your next visit to the Orange County area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2024 via mobile

Every single staff member from the front desk to housekeeping showed the best hospitality one could ask for. The service was excellent as well. The hotel offers local transportation that was extremely convenient for me. Definitely will be back!

Date of stay: April 2024
Trip type: Travelled solo
Thank Philip P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A DoubleTree by Hilton, responded to this reviewResponded 19 April 2024

Thank you for staying with us! I am thrilled to hear that you had an amazing stay at our beautifully remodeled hotel paired with amazing service from the entire staff! Our awesome shuttle drivers provide complimentary shuttle rides within a 3-mile radius for all your transport needs. We hope to host your next stay when you are back in Orange County.

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Reviewed 16 April 2024

Everything was great, the bar looks to of been recently renovated, its beautiful. Only thing is the advertisement for the Bar/Restaurant in the Elevators is old, must be the previous name? Our bartender (Sadly didnt get her name) makes awesome Margaritas!!

Room tip: Bed was a bit too soft for my liking, but my hubby loved it. Left elevator is a bit noisy and slow.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gaby K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A DoubleTree by Hilton, responded to this reviewResponded 19 April 2024

Thank you for staying with us! I am happy to hear you enjoyed your stay at our wonderful remodeled hotel paired with amazing food and margaritas! We have changed the signage from the elevators to our new restaurant, Citra Bar and Kitchen! We hope to host your next stay when your travels bring you back to Orange County, our friendly bartenders and staff will be ready with some more amazing Margaritas!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

Fantastic hotel, super clean, great location! Super friendly staff, Lorena at the front desk is amazing 👏
Will definitely be back!
Oh did I mention how comfortable the beds are!!! We had such a great night sleep, wish we were able to stay longer.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A DoubleTree by Hilton, responded to this reviewResponded 18 April 2024

Thank you for staying with us! I am delighted to hear you enjoyed your stay at our beautifully remodeled hotel along with some amazing service from our front desk staff, Lorena! We hope to host your next visit when you are back in Orange County, and make sure to stop on by our renovated restaurant, Citra Bar and Kitchen, for some phenomenal food dishes!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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