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Philip P

Great service and superb staff!

5.0 of 5 bubblesReviewed 16 Apr 2024via mobile
Every single staff member from the front desk to housekeeping showed the best hospitality one could ask for. The service was excellent as well. The hotel offers local transportation that was extremely convenient for me. Definitely will be back!
Date of stay: April 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this review
Responded 18 Apr 2024
Thank you for staying with us! I am thrilled to hear that you had an amazing stay at our beautifully remodeled hotel paired with amazing service from the entire staff! Our awesome shuttle drivers provide complimentary shuttle rides within a 3-mile radius for all your transport needs. We hope to host your next stay when you are back in Orange County.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 16 April 2024

Everything was great, the bar looks to of been recently renovated, its beautiful. Only thing is the advertisement for the Bar/Restaurant in the Elevators is old, must be the previous name? Our bartender (Sadly didnt get her name) makes awesome Margaritas!!

Room tip: Bed was a bit too soft for my liking, but my hubby loved it. Left elevator is a bit noisy and slow.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gaby K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 19 April 2024

Thank you for staying with us! I am happy to hear you enjoyed your stay at our wonderful remodeled hotel paired with amazing food and margaritas! We have changed the signage from the elevators to our new restaurant, Citra Bar and Kitchen! We hope to host your next stay when your travels bring you back to Orange County, our friendly bartenders and staff will be ready with some more amazing Margaritas!

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Reviewed 15 April 2024

Fantastic hotel, super clean, great location! Super friendly staff, Lorena at the front desk is amazing 👏
Will definitely be back!
Oh did I mention how comfortable the beds are!!! We had such a great night sleep, wish we were able to stay longer.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 18 April 2024

Thank you for staying with us! I am delighted to hear you enjoyed your stay at our beautifully remodeled hotel along with some amazing service from our front desk staff, Lorena! We hope to host your next visit when you are back in Orange County, and make sure to stop on by our renovated restaurant, Citra Bar and Kitchen, for some phenomenal food dishes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2024

Had one of the best stays at Hilton. Both Lorena and Andric were courteous with a great hospitality where when a shuttle bus driver wasn’t available they made a Lyft arrangement. Certainly, I am enjoying Santa Ana furthermore because of my heart warming experience at this hotel. Already looking forward to returning to Orange County and staying at this fantastic hotel.

Room tip: I highly recommend staying at this hotel as the staff are fantastic and the rooms are clean.
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chloe K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am thrilled to hear you enjoyed your stay at our beautifully remodeled hotel and rooms. Andric and Lorena are here to accommodate all your needs with amazing service! If you didn't already, check out our new 1200+ sq. ft fitness studio with new equipment and our remodeled restaurant, Citra Bar and Kitchen, for some Amazing food dishes! We hope to see you soon on your next visit to Orange County.

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Reviewed 13 April 2024

Yes Tanisha is great.. This was my first time staying here. Hotel is beautiful and everyone gave me excellent service. I like the fact that they have secure parking. We came here on vacation. We will definitely be back again in the future. Thank you to everyone at hotel.

Date of stay: April 2024
Trip type: Travelled with friends
Thank Tesha W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am excited to hear that you enjoyed your first stay at our beautifully remodeled hotel and rooms paired with excellent service from our front desk, Tanisha! We hope to see you soon for your next vacationing needs in Orange County; Make sure to stop at our remodeled restaurant, Citra Bar and Kitchen, for some phenomenal food dishes on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2024

Hotel was clean and fresh. Easy in and out with underground parking. Greeted with
the famous Doubletree Chocolate chip cookies. Crazy good water pressure in the shower in our room. It was great. Had a great breakfast at the restaurant. Javier our waiter was great. He accommodated all of our requests. He got us a box for our extra pastries and a go cup of that really good coffee. I would recommend this hotel to anyone.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robdog S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am so happy to hear you enjoyed your stay at our wonderful remodeled hotel and rooms along with an amazing breakfast at our renovated restaurant, Citra Bar and Kitchen! Javier is always here to give you great service and accommodate you. We hope to see you soon when your travels bring you back over to Orange County and we will keep the delicious DoubleTree cookies warm awaiting your next arrival.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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