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Michelle R

Great stay+

5.0 of 5 bubblesReviewed 14 Apr 2024
Fantastic hotel, super clean, great location! Super friendly staff, Lorena at the front desk is amazing 👏
Will definitely be back!
Oh did I mention how comfortable the beds are!!! We had such a great night sleep, wish we were able to stay longer.
Date of stay: April 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A Doubletree By Hilton, responded to this review
Responded 18 Apr 2024
Thank you for staying with us! I am delighted to hear you enjoyed your stay at our beautifully remodeled hotel along with some amazing service from our front desk staff, Lorena! We hope to host your next visit when you are back in Orange County, and make sure to stop on by our renovated restaurant, Citra Bar and Kitchen, for some phenomenal food dishes!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (137)
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Reviewed 13 April 2024

Had one of the best stays at Hilton. Both Lorena and Andric were courteous with a great hospitality where when a shuttle bus driver wasn’t available they made a Lyft arrangement. Certainly, I am enjoying Santa Ana furthermore because of my heart warming experience at this hotel. Already looking forward to returning to Orange County and staying at this fantastic hotel.

Room tip: I highly recommend staying at this hotel as the staff are fantastic and the rooms are clean.
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chloe K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am thrilled to hear you enjoyed your stay at our beautifully remodeled hotel and rooms. Andric and Lorena are here to accommodate all your needs with amazing service! If you didn't already, check out our new 1200+ sq. ft fitness studio with new equipment and our remodeled restaurant, Citra Bar and Kitchen, for some Amazing food dishes! We hope to see you soon on your next visit to Orange County.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2024

Yes Tanisha is great.. This was my first time staying here. Hotel is beautiful and everyone gave me excellent service. I like the fact that they have secure parking. We came here on vacation. We will definitely be back again in the future. Thank you to everyone at hotel.

Date of stay: April 2024
Trip type: Travelled with friends
Thank Tesha W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am excited to hear that you enjoyed your first stay at our beautifully remodeled hotel and rooms paired with excellent service from our front desk, Tanisha! We hope to see you soon for your next vacationing needs in Orange County; Make sure to stop at our remodeled restaurant, Citra Bar and Kitchen, for some phenomenal food dishes on your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2024

Hotel was clean and fresh. Easy in and out with underground parking. Greeted with
the famous Doubletree Chocolate chip cookies. Crazy good water pressure in the shower in our room. It was great. Had a great breakfast at the restaurant. Javier our waiter was great. He accommodated all of our requests. He got us a box for our extra pastries and a go cup of that really good coffee. I would recommend this hotel to anyone.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robdog S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am so happy to hear you enjoyed your stay at our wonderful remodeled hotel and rooms along with an amazing breakfast at our renovated restaurant, Citra Bar and Kitchen! Javier is always here to give you great service and accommodate you. We hope to see you soon when your travels bring you back over to Orange County and we will keep the delicious DoubleTree cookies warm awaiting your next arrival.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

Exceptional service and quality.

Very welcoming, helpful, and courteous staff.

Tanisha and Lorena always remember very cheery and respectful.

Newly remodeled premise is nice, conveniently located close to many business centers and fun venues.

I stay here every chance I am in the area, which is often.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dzung L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A Doubletree By Hilton, responded to this reviewResponded 17 April 2024

Thank you for staying with us! I am excited to hear that you enjoyed your stay in our beautifully remodeled hotel and rooms! Tanisha and Lorena are here to keep giving you excellent service! Make sure to checkout our new 1200+ sq. ft fitness studio with brand new equipment and Peloton bikes on your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

The hotel renovation has turned out to be very nice. Tanisha was helpful. She checked me in last time she told the hotel would be done around April, and she said it would be very nice. Absolutely correct. Thank you to everyone I have encountered. This hotel has done a 360.

Date of stay: April 2024
Trip type: Travelled with friends
Thank Hal H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana - A Doubletree By Hilton, responded to this reviewResponded 16 April 2024

Thank you for staying with us! I am happy to hear that Tanisha gave you great service and that you enjoyed your stay at our beautifully remodeled hotel and rooms! If you didn't already stop by during this visit, check out our new restaurant, Citra bar and Kitchen, for some phenomenal food dishes! We hope to see you again on your next visit to Orange County.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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