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charles c

Below average hotel, great staff

3.0 of 5 bubblesReviewed 2 Apr 2024via mobile
The elevators are apparently horse drawn, it took forever to get up or down. Great staff however, especially Edgar, who solved a litany of problems cheerfully. The suite was oddly furnished - desk in sleeping quarters, bureau in common area. TV didn’t work properly, though engineering tried. Defunct restaurant advertising still displayed. Pool area unusable due to renovations etc. I would not recommend nor return.
Date of stay: March 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this review
Responded 6 Apr 2024
Hello Charles, I apologize for the subpar stay, I would like you to know this is not the typical guest experience. I would like to make this right, and figure out who assisted you as we do not have an Edgar who works here on property. Please reach out to the hotel and ask for Oscar, so that I may assist you and further discuss your stay. I look forward to speaking with you Charles.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 12 March 2024

Anita C was the most awesome bartender. She went out of her way to make all the customers happy, she even was able to get buffalo sauce on my wings instead of the jerk seasoning. That's great way to win over repeat customers. Thanks Anita for your dedication to the customer!

Date of stay: March 2024
Trip type: Travelled on business
Thank Danielle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oscar Uriostegui, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 8 April 2024

Thank you for staying with us! We are glad to hear you had a great experience at the bar with Anita providing great customer service! We hope to host your next stay when your travels bring you back to Orange County!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2024 via mobile
Google Translation

Date of stay: July 2024
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 10 July 2024

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2024
Google Translation

Date of stay: July 2024
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Satisfaction Team, Owner at Hotel Zessa Santa Ana – A Doubletree By Hilton, responded to this reviewResponded 10 July 2024

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC