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Traveller rating
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9
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All reviews front desk room was clean nice property parking fee south coast plaza nice stay costa mesa john wayne great room california
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8 - 13 of 369 reviews
Reviewed 4 April 2022

The property was nice upon entry. Our room had minor A/C unit problems. The front desk agent kiara was very pleasant in assisting with switching rooms.The hot tub is closed unfortuantely but the pool was open still, not receieving housekeeping service was a bummer. but the gentleman johnathan at the front desk let us know due to covid we wouldnt be serviced everyday. I would visit this property again.

Date of stay: March 2022
    • Value
    • Sleep Quality
    • Service
Thank laurenmA8778DA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 6 May 2022

laurenmA8778DA,
Thank you very much for the five star review. It is great to see that overall you had a great stay. I will definitely look into the the issue with your AC. Glad that matter could be resolved quickly. Please also know that if requested, you can most certainly have housekeeping service. We are here to make sure you have a clean and comfortable stay. Come back soon.

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Reviewed 10 March 2022 via mobile

For the price they charge they should clean the room. They claim they don’t clean dew to Covid. That is a poor excuse. The acoustics are bad and you can hear what ever is going on on upper floor or outside the door.
The bathroom is fine and the soaps smell great. The bed is comfortable.

Date of stay: March 2022
Trip type: Travelled on business
Thank talyn2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 11 March 2022

Talyn2014, thanks for your feedback. Our housekeeping protocol is for the health and safety of guests and our employees. We will service your room upon request and bring you anything you need. I am glad to read you found the room comfortable. We thank you for your business.

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Reviewed 28 February 2022

It was so conveniently located from John Wayne Airpot. I use to work a few blocks away and our company use to always house our employees here. The check in was professional and friendly. The gentleman checking me in was extremely friendly and courteous. He gave me an upgrade to a king suite and the room was clean, the bed was comfortable and I could have not asked for anything more.

Date of stay: February 2022
    • Location
    • Sleep Quality
    • Service
Thank GregC1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 3 March 2022

GregC1, thank you taking the time to share your feedback. We are glad that you enjoyed your stay. We have the perfect location for both business and pleasure. I am particularly glad to hear that you found us both clean and friendly. Exceeding expectations in both areas is important to us. Please come back soon.

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Reviewed 9 September 2021 via mobile

Casey at front desk was exceptional. With all we are going through with Covid, it hasn’t been easy for business travel and the workers who deal with travelers. But Casey was great! With mask on, you could see her smile and her attempt at making my stay as pleasant as could be.

Date of stay: September 2021
Trip type: Travelled on business
Thank laseguin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 24 September 2021

laseguin, thank you very much for your comments. We are thrilled to read that you enjoyed your interactions with Kasey at the front desk. We are lucky to have her. We hope to see you back soon.

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Reviewed 2 September 2021

WE stayed here overnight the last weekend of August and just some observations, the first room we checked in had a very noisy air conditioner, but they moved us to another room anyway, there is still no housekeeping so you can only request for towels for the next day, unfortunately, if you request for towels, they just leave the towels outside your door, on the floor, what happened to knocking, parking can be a challenge though it was free, we did not see any parking charge on our bill, the hotel is near costa mesa mall, mitsuwa market and bristol st with a lot of restaurants, around five mins by car, the bathroom is clean, hot water is hot, the front desk personnel - well so so , Keith was friendly, but the others could use lessons in smile 101, although an african american front desk staff for the morning was very kind and helpful, would i stay here again, maybe will try hilton next door next time

Date of stay: August 2021
    • Location
    • Cleanliness
    • Service
1  Thank benychua65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 24 September 2021

Benison C, thank you for your comments. I am glad that we were able to accommodate you with a room move that met your expectations. We do work hard to make sure that all of our guests have a clean and comfortable stay. While we are not doing stayover cleaning for the health and safety of both guest and our associates, we certainly do have better protocol when it comes to handling guest room deliveries. We do hope you will come back and join us again

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