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Traveller rating
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All reviews front desk room was clean nice property parking fee south coast plaza nice stay costa mesa john wayne great room california
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Reviewed 28 February 2022

It was so conveniently located from John Wayne Airpot. I use to work a few blocks away and our company use to always house our employees here. The check in was professional and friendly. The gentleman checking me in was extremely friendly and courteous. He gave me an upgrade to a king suite and the room was clean, the bed was comfortable and I could have not asked for anything more.

Date of stay: February 2022
    • Location
    • Sleep Quality
    • Service
Thank GregC1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 3 March 2022

GregC1, thank you taking the time to share your feedback. We are glad that you enjoyed your stay. We have the perfect location for both business and pleasure. I am particularly glad to hear that you found us both clean and friendly. Exceeding expectations in both areas is important to us. Please come back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2021 via mobile

Casey at front desk was exceptional. With all we are going through with Covid, it hasn’t been easy for business travel and the workers who deal with travelers. But Casey was great! With mask on, you could see her smile and her attempt at making my stay as pleasant as could be.

Date of stay: September 2021
Trip type: Travelled on business
Thank laseguin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 24 September 2021

laseguin, thank you very much for your comments. We are thrilled to read that you enjoyed your interactions with Kasey at the front desk. We are lucky to have her. We hope to see you back soon.

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Reviewed 2 September 2021

WE stayed here overnight the last weekend of August and just some observations, the first room we checked in had a very noisy air conditioner, but they moved us to another room anyway, there is still no housekeeping so you can only request for towels for the next day, unfortunately, if you request for towels, they just leave the towels outside your door, on the floor, what happened to knocking, parking can be a challenge though it was free, we did not see any parking charge on our bill, the hotel is near costa mesa mall, mitsuwa market and bristol st with a lot of restaurants, around five mins by car, the bathroom is clean, hot water is hot, the front desk personnel - well so so , Keith was friendly, but the others could use lessons in smile 101, although an african american front desk staff for the morning was very kind and helpful, would i stay here again, maybe will try hilton next door next time

Date of stay: August 2021
    • Location
    • Cleanliness
    • Service
1  Thank benychua65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob Kravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 24 September 2021

Benison C, thank you for your comments. I am glad that we were able to accommodate you with a room move that met your expectations. We do work hard to make sure that all of our guests have a clean and comfortable stay. While we are not doing stayover cleaning for the health and safety of both guest and our associates, we certainly do have better protocol when it comes to handling guest room deliveries. We do hope you will come back and join us again

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Reviewed 18 April 2020

Excellent place to stay. Great location, clean place. David and Liz were amazing and truly gave us a better staycation then planned. I felt welcomed and greeted as a top of the line hotel should!
Place is OC quality, highly recommend. I stay e Er where and of my favorite

Date of stay: April 2020
Trip type: Travelled on business
2  Thank dustina625
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GM-RKravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 20 April 2020

dustina625, I am glad that you enjoyed your stay with us. Thank you for your review and your comments regarding Liz and David. it is good to hear that these valuable team members made such a great impression. We hope that you will come back soon. Stay safe and healthy during these times.

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Reviewed 26 January 2020 via mobile

Keela is the absolute best she made sure my cousins and I were well coming in at 2:30am and she had the greatest loving attitude that bit many people would have at 2:30am...THE BEST...10/10 recommend!!

Date of stay: January 2020
Trip type: Travelled with family
2  Thank Tripster90242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GM-RKravitz, General Manager at Courtyard by Marriott Santa Ana Orange County, responded to this reviewResponded 27 January 2020

Tripster90242,

Thank you very much for recognizing Keela at the front desk. I am so glad that she made a great first impression during your early arrival. It is good to hear that you enjoyed your visit with us. Please come back soon.

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