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HK$875
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Breakfast included
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Reviews (67)
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All reviews hi express standard amenities room was clean orange county continental breakfast free parking hot water balcony disneyland lobby california housekeeping
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6 - 11 of 67 reviews
Reviewed 2 July 2023

We Pre paid in full and left the room, clean, tidy and undamaged

Booked via booking.com

Haven't repaid our $100USD ''Pre Authorization", Haven't replied to our emails. Didn't give us a receipt, either in person or electronically

Checked in 12th June out 15th June

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Escape03749275779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 June 2023

Good location, fair price but that's the best things I can say. 1 elevator didn't work so wait times were very long. Front desk employees never once looked up as people walked through the lobby. Our room had 1 plastic lid but NO actual coffee cups for the coffee maker. But worst of all was 'breakfast.' Yes, it was complimentary but if you stop refilling or putting out any food 25 minutes prior to the posted time, you should be ashamed of that. We saw families with kids find a seat then realize there wasn't much available. This happened both mornings and when asked if they were going to refill the food, the employees responded with a dismissive 'no' before walking away. If your expectations are very low, that's probably best.

Room tip: Plan to eat breakfast somewhere else.
Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank OnAir821037
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites Santa Ana - Orange County, responded to this reviewResponded 2 July 2023

Hi OnAir821037,

Thank you for staying at Holiday Inn Express & Suites Santa Ana - Orange County and sharing your experience with us. We appreciate you for doing business with IHG Hotels and Resorts.

We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting and I am sorry to learn about the conditions that prevented you from having a pleasant stay. Your feedback has been documented and shared with the hotel management as a reference for improvement so we can enhance our services.

Thank you again for taking the time to provide your insights and allowing us to improve.

Sincerely,

Crisel V.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2023 via mobile

Really friendly. My room was spacious, clean, and well appointed. I was disappointed that the balcony was off limits. I enjoy sausage gravy at breakfast. It wasn't served the three mornings I was there. The food selections and serving/eating areas were nice nevertheless. The location is convenient and very active.

Date of stay: June 2023
Trip type: Travelled solo
Thank Joe J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2023

Worst front desk staff and management I have ever dealt with. I would love to speak with the regional manager about this, as I am a Diamond Elite member and do not trust if I spoke with the management onsite that anything would come of it.

Date of stay: March 2023
Trip type: Travelled solo
1  Thank E7944XZtarap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2023

Went on a quick trip with friends and this place was HEAVENSENT! The room was clean and fresh and the staff was extra accommodating to any amenities we needed! We stayed in two rooms just about a week ago and we intend on coming back the next time we’re in Southern California!

Date of stay: January 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Adam C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Holiday Inn Express & Suites Santa Ana - Orange County, responded to this reviewResponded 18 January 2023

Thanks for the great review and rating, adamcG1586WW!

We're happy that your overall stay at Holiday Inn Express & Suites Santa Ana - Orange County was enjoyable and that you were able to take advantage of our amenities. It's great that you appreciated our kind staff and clean accommodations and we certainly look forward to welcoming you back again soon for another wonderful visit!

Thank you again for sharing your feedback!

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