The hotel is in a great location and they provide wonderful service. However themattresses need to be updated. They are air mattresses that need to be updated. My back hurt me every morning. I’m not sure if I would go back More
- Free Wifi
The hotel is in a great location and they provide wonderful service. However themattresses need to be updated. They are air mattresses that need to be updated. My back hurt me every morning. I’m not sure if I would go back MoreShow less
I'm sorry you did not find your bed comfortable. I wish you had mentioned it to us so we could have inspected the bed or changed your room. We want all our guests to sleep well. Our king bedded rooms all have adjustable mattresses and our double queens have standard coil spring mattresses so there's something for every preference.
We picked this property because of it's close proximity to SFO. It is less than fifteen minutes away and was rated well on TA. Check-In was very nice with a pleasant, informative and smiling staff. I was greeted as a Diamond Member and placed on the top floor of the property. A nicely appointed room with little or no signs of wear and tear. We chose to eat at the restaurant in the lobby area. The staff were great, but I definitely had the worst spare ribs of my life. Cooked to the consistency of wood. The area around the hotel appeared to have shopping and restaurants. Free onsite parking and a free airport shuttle that runs on the hour is available. A nice stay.
My wife was due to have surgery the next day at Stanford Medical Center. We rested in room and she bathed with an anti-bacterial soap in the tub used fro pre-operation purposes. She found a few dark hairs in the water.
Also, breakfast was billed to my credit card upon arriving home. Ten years of gold/ diamond status Hilton Honors has never had a hotel charge for their complimentary breakfast. These guys did and I had to spend time calling and getting this corrected.
Thank you for your comments. I have discussed the cleanliness issue with our housekeeping staff to make sure they are more detailed in their cleaning to maintain our high standards. I am sorry this was missed.
In regards to your breakfast situation, Hilton Honors allows gold and diamond members to make a choice between 750 additional points OR breakfast but not both. Upon your reviewing your Honors profile I can see that it still shows your choice as being the extra points. If you prefer breakfast then you would need to update your account. If you need assistance in making the change or have further questions then I'd be happy to help. Please feel free to contact me directly.
Exactly what I would expect from a Hilton Garden Inn - clean, quiet and comfy. Check in was easy. My room spacious and clean. Free WiFi too! Great for the no nonsense business trip. It is walking distance to several restaurants and a shopping center in a nice neighborhood.
Excellent customer service, great breakfast (warm french toast was great) super clean rooms and gym. The pool and jacuzzi area was very nice with 2 cabana areas and lots of seating. Definitely worth the stay !
Our original plans fell through as we were in the air traveling so we booked this same day knowing the reputation would help salvage our quick weekend getaway. And it did. Staff very friendly and professional. Lobby and rooms very clean. Breakfast was amazing. Would definitely stay here again.