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The Relaxer
Orlando, Florida

Great location

3.0 of 5 bubblesReviewed 2 Apr 2023
Great location, walking distance to Shoppes at Montebello. The hotel smells fresh when you walk in but my particular room had issues with the a/c and the room had some sort of wet smell. NO HOUSEKEEPING UNLESS REQUESTED. I was not expecting that, I was busy with work and came back to the same towels in the corner where I left them for the housekeeper. They have a business center and the rooms have balconies/patios and views of the hills. I would stay again because I love Marriott hotels.
Date of stay: March 2023
Room Tip: Near Lucille’s restaurant, we went 3x in a 10 day stay
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairfield Inn Suites, Guest Services / Front Office at Fairfield Inn & Suites Los Angeles Rosemead, responded to this review
Responded 3 Apr 2023
Greetings,

Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership and housekeeping teams to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.

I hope you choose to stay with us again when your travels bring you back to the area.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (125)
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2 - 7 of 125 reviews
Reviewed 17 November 2022 via mobile

Convenient to the 60 freeway, which allowed you to drive to Los Angeles easily or which ever direction suited you. Weekly breakfast was nearly non-existent and then on the weekend the waffle maker was found. Rooms plumbing had issues, shower caused lots of noise and vibration in walls, and that was only if you could find a decent temperature for the water. No daily room service, but you could ask for towels and other items at front desk.

Date of stay: November 2022
Trip type: Travelled as a couple
1  Thank DoubleB6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairfield Inn Suites, Guest Services / Front Office at Fairfield Inn & Suites Los Angeles Rosemead, responded to this reviewResponded 18 November 2022

Thank you for taking the time to share your recent experience with us.

In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by your room's plumbing. We've gone ahead and passed your notes on to our Engineering team, so that we can prevent any issues from occurring in the future.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2022 via mobile

My husband and I stayed on Sept 18-19. The hotel rooms are very clean. We had a small attached trailer and called ahead to inquire if they could accommodate. Alvin took the time to get our info, have a spot reserved and and took the time to answer our questions about the area. He was so professional and nice! Maybe it’s not Beverly Hills, but the hotel itself is a nice place to stay.

Date of stay: September 2022
Trip type: Travelled on business
1  Thank Cori D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2022

The suite was very roomy and amazing! Had a free upgrade for being part of the frequent guest program.

The room was very clean and the location was quiet. The pool was amazing and had long hours. The staff was very polite and professional. It was a great location since it was close to the highway entrance.

Only compliant is that the hotel added parking to the bill but we did not have a car. They were quick to fix the problem since it was discussed though.

Overall, a great hotel that I would return to.

Date of stay: April 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank samanthao520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2021

WE checked in this hotel over the weekend to be near whittier narrows tennis center, the hotel was nicely located, near the freeway but not noisy, special mention to Irene who gladly helped us with restaurant choices and was forever friendly everytime we would enter or leave the building, the tv selection was ample and rooms are clean and comfrotable

Room tip: along san gabriel blvd or near hilton garden inn
Date of stay: August 2021
    • Value
    • Rooms
    • Service
2  Thank benychua65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2021

The hotel is very clean.
The rooms are very clean too.
Other than some guests not wearing mask around the facility when there are signs saying mask required, my stay feel pretty safe during the pandemic.
Only thing was that the room had an aged smell. When I turned on the air conditioner, the air coming in didn't feel like fresh air, but like cigarette smoke. Maybe need to change the filters.

Room tip: The hotel is next to the freeway. Try not to face the freeway if you want some quietness.
Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
1  Thank Yummybuffy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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