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NMFamilyTraveler
Albuquerque, New Mexico

Jeanine Saved Our Trip

5.0 of 5 bubblesReviewed 7 Jul 2024
We traveled to LA for a sports camp, and originally made a reservation at a different Marriott property (Glendale Residence Inn). When we arrive at the 1st hotel, we were told they did not have our room (oversold), and we were simply told to look for reservations elsewhere (?!). We booked through Marriott app at the next, closest available hotel (the Courtyard Pasadena), but obviously that brings a very high rate booking last minute. But we were told by first hotel we had no choice (?!). Very frustrating/poor service from 1st hotel.

When we arrived at Courtyard Pasadena, we were tired/frustrated but were fortunate to meet Jeanine at the front desk. Jeanine noted immediately that our rate was "very high." When I explained why we had just made the reservation, she immediately did everything she could to welcome us, reduced our rate, and made us feel welcome (very different from Glendale Residence Inn). Our stay has been great. Every time we've asked for a service (towels, sheets, etc.), we received it within 5 minutes and a follow-up call from front desk (twice Jeanine) to make sure we were good. This hotel went extra mile for us and Jeanine saved our trip. Can't thank her enough.

Room was nice/perfect for our needs. Breakfast very good. Nice pool. Loation close to Colorado St./old town Pasadena is perfect. Thank you very much to Jeanine and staff for rescuing our trip.
Date of stay: June 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,059)
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Reviewed 27 May 2024

Location is good, but the hotel itself is very average. There is no daily housekeeping available. The elevators are a disaster, and the rooms.....eh. They need shelving or some to sit things on, especially in the shower/toilet area, and the separate, (not a fan of this), sink area. there is no room service, no free breakfast, etc. Service here is bare bones. You're paying for the convenient location here because the hotel is very unremarkable for the prices they charge. The third star is for location only.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank palmspringsjps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2024 via mobile

My single king bed room was great - nice lighting, very comfy bed, everything was clean, and the temperature and where pressure were great. I stayed one night for work, but would stay here for personal travel as well. Only downside is there is no free breakfast.

Room tip: No free breakfast, but you can pay for one in the hotel.
Date of stay: May 2024
Trip type: Travelled on business
Thank kingshimmers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2024

The location is very convenient for Pasadena and surrounds. It's just a short walk to shops and restaurants and felt safe at night. The front desk staff were polite and friendly.

Downsides: They were heavy-handed in using an industrial strength room deodorizer in lieu of giving it a deep clean. The smell barely faded after leaving the window open 24/7. We found kibble on the floor because they hadn't vacuumed properly. (Maybe the previous pet-owner occupant was the reason for the deodorizer?) The fridge wasn't working and they did try to fix it. But in the end it never worked so we had to through out all of our perishables.

The room never felt that clean or well cared for. No, I would not recommend staying here.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank DesignGeekSF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

Everything was great! Sarah welcomed us warmly and really did great! exceptional customer service. Thanks as well to Grant for his great service due to helping with some inquiries.

Overall! Really nice stay and experience! Plus it’s just a walking distance to downtown Pasadena! 😊 will be back for sure!

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank echonleimarr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2024

Staff was great; very friendly & very helpful. The common areas of the Hotel are nicely appointed & the location is really good.
The rooms however; not 1 drawer to be found to put your stuff away. Not sure who designed the rooms but they didn't consider functionality in the design. There is plenty of space to have gotten 1 or 2 drawers in the mix, they simply didn't do it so you basically have to live out of your suitcase or throw your stuff on the floor. Too bad...

Room tip: Not 1 drawer in the room; so plan on living out of your suitcase.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Voyage546868
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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