Despite the reconstruction of the hotel, the staff went well above and beyond to make are 3 night stay the best in Pasadena, Jeneen(sp?) at the front desk was AWESOME!!. We arrived in Pasadena from LAX apx 10:30am and were able to do an early check in, and are flight out of LAX was not until midnight a couple of days later, we wanted to do some more exploring so Jeneen (sp?) aloud our group to do a very late check out so that we wouldn't have to carry are luggage around town and into LA. Excellent customer service!!, Breakfast was great and filling all three days we were there, the pool was reopened the same day we arrived, so extra bonus!, the doormen were kind and courteous. Very nice respectable staff of personal at this establishment, looking forward to returning.

I think this hotel will be much improved once renovations are complete; however, until then if you like to relax in your room, don’t expect much after 9:30am.

Pros:
- Loved the pool area
- The omelettes in the breakfast area are good
- Location is in walking distance to many bars and restaurants
- Friendly staff

Cons:
- We were told that the renovations were happening on a different side of the hotel from the side where our hotel room was on, but it sounded like the drilling was happening right above our room. It was extremely loud.
- I noticed some of the construction workers staring down at us at the pool in our bathing suits
- Some of the outlets in our room didn’t work

Room smelled like wet dog. Being pet friendly hotel, they do poor job on keeping clean. I call this hotel a pet smelly motel. Construction undergoing, never disclosed on any website or communication. Noisy. The worst hotel I ever stayed. Tolerating it with everything I am doing with all the things I need to do.