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Brankita
North Palm Beach, Florida

Great location but needs makeover.

3.0 of 5 bubblesReviewed 23 Feb 2023via mobile
The location was perfect and the staff, from front desk to cleaning team, was very welcoming and accommodating. Sadly, the rooms were disappointing. While the bed and pillows were comfortable, the room and furnishings are in desperate need of a deep cleaning. If you have allergies be warned, I could literally smell the dust in the room. Glad I travel with Lysol spray and Clorox wipes and was able to make it work for just a view nights.
Date of stay: February 2023
Room Tip: Bring your own disinfectant supplies; you’ll need those.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this review
Responded 24 Feb 2023
Thank you for staying with us and for sharing this experience. We deeply apologize for the guest room experience and will have your room reviewed by our team at once and provided the necessary attention and resources to be brought into proper Marriott standard. Thank you again and we hope to see you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,050)
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All reviews rose bowl parking garage sink area self park restaurants and shopping front desk staff one night stay street noise love this hotel the room was nice bistro marriott lobby valet starbucks renovation microwave
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Reviewed 8 January 2023

They really know how to stick it to you on rose bowl weekend. This is your typical $150-200 a night Marriott. After the exhorbant $100 a night tax we ended up over $800.00 a night. Food was average and expensive, elevators are old and in odd places.. The only good was proximity to the game, About 1.5 miles. But still an Uber ride away. However the service was outstanding from the front desk. Better choices for your $$$$.

Date of stay: January 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank cannonater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 21 January 2023

Thank you for staying with us and for sharing your experience. We will do our best to find ways to bring more value during this type of special event and hopefully welcome you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2022

Stated one short night for a game at the Rose Bowl. Hotel is in a great location, walking distance to everything in Pasadena yet right off the highway. Rooms were clean and comfortable. AC worked great. Good garage parking. I'd stay again!

Room tip: 6th floor is top
Date of stay: November 2022
    • Location
    • Sleep Quality
    • Service
Thank lucycan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 30 November 2022

Thank you for staying with us and we hope to see you again soon. Happy Holidays.

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Reviewed 4 November 2022 via mobile

The room smells like a sewer. No joke, it’s reeks like a port-a-potty. The hotel is not full so I’m not sure why they put me on the highest floor and a very long walk from elevator. Really needs an update. There is no lotion in the room. Front office staff was very friendly. I would not return.

Date of stay: November 2022
Trip type: Travelled on business
Thank dreatica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 5 November 2022

Thank you for staying with us and we apologize for the smell and experience in your guest room. We will review this room and ensure its properly serviced and brought back to proper standard. Thank you again and we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2022 via mobile

Our room was dated and could certainly use some updates. First the good...hotel staff are friendly and helpful. The bad about our room: 1) the bed has no headboard, first hotel in years where this has been true, 2) the AC was an older wall unit that never shut off, it was always blowing even when not cooling. Also no true thermostat. They also had a tall piece of furniture right in front of it blocking some air flow. 3) the desk area did not have accessible plugs or USB ports. Makes it hard to do work. I got a good rate, but still feel like it would have been a better buy if there's items were addressed.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank OrlandoSGM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 5 September 2022

Thank you for sharing the good and the areas for improvement. We appreciate the feedback and take into account future upgrade plans. Thanks again so much for staying with us.

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Reviewed 14 August 2022 via mobile

Very good location near restaurants and civic events.
I took a pool view room to be away from street noise. The lobby was good size and inviting. Staff pleasant and helpful.
The bed was fine and my request for extra pillows fulfilled.
Drawbacks are no I room safe and the rooms could use a mild refreshing
Room cleanup is on a request basis unless staying for more than three days
For my needs it was a no d will be fine.

Room tip: I took an higher floor overlooking the courtyard for less noise.
Date of stay: August 2022
Trip type: Travelled solo
1  Thank emcman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, Sales at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 15 August 2022

Thanks so much for staying with us and glad you were able to experience the great location and amenities. We look forward to seeing you again next time travels point you in this direction. Until then, safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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