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lucycan
San Diego, California

Nice stay

4.0 of 5 bubblesReviewed 20 Nov 2022
Stated one short night for a game at the Rose Bowl. Hotel is in a great location, walking distance to everything in Pasadena yet right off the highway. Rooms were clean and comfortable. AC worked great. Good garage parking. I'd stay again!
Date of stay: November 2022
Room Tip: 6th floor is top
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this review
Responded 29 Nov 2022
Thank you for staying with us and we hope to see you again soon. Happy Holidays.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 November 2022 via mobile

The room smells like a sewer. No joke, it’s reeks like a port-a-potty. The hotel is not full so I’m not sure why they put me on the highest floor and a very long walk from elevator. Really needs an update. There is no lotion in the room. Front office staff was very friendly. I would not return.

Date of stay: November 2022
Trip type: Travelled on business
Thank dreatica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 5 November 2022

Thank you for staying with us and we apologize for the smell and experience in your guest room. We will review this room and ensure its properly serviced and brought back to proper standard. Thank you again and we hope to see you again.

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Reviewed 2 September 2022 via mobile

Our room was dated and could certainly use some updates. First the good...hotel staff are friendly and helpful. The bad about our room: 1) the bed has no headboard, first hotel in years where this has been true, 2) the AC was an older wall unit that never shut off, it was always blowing even when not cooling. Also no true thermostat. They also had a tall piece of furniture right in front of it blocking some air flow. 3) the desk area did not have accessible plugs or USB ports. Makes it hard to do work. I got a good rate, but still feel like it would have been a better buy if there's items were addressed.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank OrlandoSGM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, General Manager at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 5 September 2022

Thank you for sharing the good and the areas for improvement. We appreciate the feedback and take into account future upgrade plans. Thanks again so much for staying with us.

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Reviewed 14 August 2022 via mobile

Very good location near restaurants and civic events.
I took a pool view room to be away from street noise. The lobby was good size and inviting. Staff pleasant and helpful.
The bed was fine and my request for extra pillows fulfilled.
Drawbacks are no I room safe and the rooms could use a mild refreshing
Room cleanup is on a request basis unless staying for more than three days
For my needs it was a no d will be fine.

Room tip: I took an higher floor overlooking the courtyard for less noise.
Date of stay: August 2022
Trip type: Travelled solo
1  Thank emcman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, Sales at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 15 August 2022

Thanks so much for staying with us and glad you were able to experience the great location and amenities. We look forward to seeing you again next time travels point you in this direction. Until then, safe travels.

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Reviewed 13 July 2022 via mobile

This is a really nice hotel! It’s a two block walk to Old Town Pasadena with many diverse restaurants so it’s in a great location. Check in was fast and the receptionist was very informative and pleasant. The pool area is lovely, and visible from the lobby so it looks like an oasis. The atmosphere is relaxing and spacious. I was asked if we wanted an upper or lower floor. I asked for upper so it would be quieter. We were assigned a room on the 3rd floor that looked out over rooftops, but it was really quiet! It’s clean. Our bathroom sink was cracked. The place is probably due for renovation, the decor was somewhat outdated. But perfectly fine. The comfy loveseat with ottoman was very comfortable! Parking was great. We could enter and exit the hotel from our 3rd floor, so it was very convenient.
The only thing I’d ask to be improved is the breakfast menu signage. You get in line to order and see a menu of breakfast sandwiches and a few other things on a posted vertical stand. You order, start paying, then you see a different menu lying on the counter with a breakfast buffet listed. What??? So my husband changes his order, which slows the line. Please have the full menu visible to the people in line!

Date of stay: July 2022
Trip type: Travelled with family
1  Thank DrMFoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, Sales at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 16 July 2022

Thank you so much for staying with us. Glad to hear the many things that our hotel and premium location have to offer. We appreciate the additional feedback on breakfast and will certainly take your comments into consideration for future planning purposes. Thanks again for staying and safe travels to you this summer.

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Reviewed 12 June 2022

I'm not usually a stickler for regular housekeeping except when I expressly request it. So I did. The afternoon prior to the next day. But nothing happened. Don't know why. Just an apology. Room was OK. Bed good. But second floor isn't such a good idea because there's a ledge below. Try higher. Bistro was functioning and then some newly check-in guests inquired about dinner at 9 PM. I listened as they were told the kitchen was backed up, so no more service that evening. I walked by 45 minutes later and service was up and running. Staffing, I guess? Not much of a selection from their 24 hour food kiosk area. I came back at midnight and the best selection was a packet of tuna with crackers. You can self-park, but there's a cost. Pasadena doesn't allow overnight street parking without a special permit. Lobby area is roomy. and there's a patio with pool and additional seating. In Old Town. Walk to lots of places. Metro rail and bus service very nearby.

Date of stay: June 2022
    • Location
    • Rooms
    • Service
1  Thank Zoom_Gotti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Blaine, Sales at Courtyard Los Angeles Pasadena / Old Town, responded to this reviewResponded 13 June 2022

Thanks for sharing your experience with us and so sorry that your room was not service as requested. I am sorry that we fell short of that minimum expectation. While an apology is nice, a clean room was really all that you wanted. Thanks also for the feedback on restaurant hours and market selection. We do value your input and will definitely put that in the mix for future changes/additions.
Thanks again for staying and it did sound like you got to enjoy some of Old Pasadena which always has a lot going on within easy walking distance. Thank you again so much for staying with us and we hope to see you again next time travels point you in our direction.

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