Awesome stay! We really enjoyed our night here. The cookies are delicious!!! We are from San Diego but we’re headed to universal studios the next day so wanted to stay somewhere that would make the drive shorter. Only a 30 minute drive from the park! More
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Service is an issue. Hotel is dated. Multiple elevators were not in service throughout my stay. Food on site is actually good. Several staff members were not helpful but I did encounter a few he were trying hard to please.
Dear gp20222022,
Thank you for taking the time to share your comments with us regarding your recent stay at DoubleTree by Hilton Anaheim. We were disappointed to learn that on this occasion we failed to meet your expectations regarding the service received. Please be assured that each and every guest is of the utmost importance to us and we apologize that you felt let down. We recognize that by encouraging such feedback we can address any inconsistencies and ensure that excellent levels of service are reached and maintained overall.
We hope to have the opportunity to welcome you back to our DoubleTree by Hilton Anaheim Orange County again when assuredly, you will find our service impeccable and seamless.
Best,
Hotel Management
DoubleTree by Hilton Anaheim-Orange County
We stayed here on a group tour. I would have never picked this hotel on my own. No fridge or microwave (there’s a charge, I thought this was a standard thing today). Bed was very uncomfortable. You hear traffic noise outside and ambulances due to the hospital next door. Some of the front desk staff was friendly. We had a problem with the heat (or lack of) in our room which was fixed right away. Breakfast was the same thing every day. Guys in the restaurant were very nice. Very convenient to outlet mall.
Hello 252jan253,
I am delighted to hear that you received uncompromising service during your stay at our DoubleTree Anaheim - from Front Desk to Maintenance and our culinary staff. I am also thrilled that our central location proved to be convenient.
Please accept my apologies for the shortfalls you experienced on this occasion. We have received rave reviews about the comfort of our beds and bedding but we are fully aware this is a personal experience and preferences vary. I do regret that you were placed in a room where you could be disturbed by the noise from outside as we know that a restful stay is the standard expectation. Again, please accept
Warm regards,
Hotel Management
DoubleTree Hotel Anaheim-Orange County
I like the location. It’s right off the freeway. There’s a Starbucks across the street, and it’s a short drive to the toy story park lot at Disneyland. Our room had a view of the Angels stadium and giant A. Definitely staying again.
Hello scdunamis,
We are thrilled to earn your top scores and hope we have made the list of favorite hotels. We are delighted to know that you had such a lovely experience. Our central location puts the best of Anaheim, including Disneyland, just steps away and we are happy to receive your ratings confirming that you so enjoyed discovering all that awaits just beyond the doors of our DoubleTree Anaheim-Orange County. We thank you for taking the time to share your feedback and on behalf of your many DoubleTree Anaheim friends, we look forward to welcoming you time and again for many years to come to enjoy our view and our amenities.
Warm regards,
Hotel Management
DoubleTree by Hilton Anaheim-Orange County
I was mistakenly charged for room service from the One hundred Bar. I contacted the hotel several times and left left several messages. As of today (5 days later) no one has called me back to fix the charges.
Dear jonpenoch,
Thank you for sharing your review.
We recognize that snafus can occasionally occur but deeply regret the irregularity that appeared on your bill at check-out, and that you had to take time out of your trip to follow up on this issue. Please do call the hotel again and speak to our Customer Service. Please know all of your valuable comments will be shared with my team, as we strive to provide an unparalleled experience. Your patronage is deeply appreciated, and I truly hope you will allow us another opportunity to serve you in the future.
Regards,
Hotel Management
DoubleTree by Hilton Hotel Anaheim-Orange County
Unfriendly front desk staff at check in
Elevators not operating properly/one elevator not working
No refrigerator/microwave in room would need to rent per nite
Instructed bath towels had to be picked
up at front desk
Very uncomfortable beds
Dear klassik206,
Thank you for being so forward with us about your recent stay; we truly rely on our guests' feedback to improve our offerings and services.
However, I'm incredibly disheartened to know this visit to our DoubleTree by Hilton Anaheim fell so short of our high standards. I hope you will accept my sincere apologies for falling short of your expectations. Your added feedback regarding your arrival experience leaves us concerned as this is certainly not reflective of the first impressions we wish to create. That this impression continued through the rest of your trip is disappointing. We do recognize that no matter where you stay, you should always feel comfortable and relaxed. We hoped our high quality mattressses would have ensured you had a good night's rest but we do recognize that preferences vary. Due to the pandemic, we are again asking guests to get their towels from the front desk to limit contact with housekeeping staff.
Our aim of course, is to recapture that positioning in your eyes and deliver those standards which we too hold so dear. Your comments and observations have been discussed and we are monitoring those areas where you have highlighted a tweak and adjustment need to be made.
Regards,
Hotel Management
DoubleTree by Hilton Anaheim-Orange County
