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Reviewed 17 February 2022

The staff are friendly and the rooms are clean. However, the air conditioning in every room (this was confirmed by the front desk) makes a ringing sound for about five of every ten minutes. Recommend bringing earplugs to sleep. Also, instead of putting a hold on your card for incidentals, they charge the card at check in. Upon checkout they refund it, but you will not receive the refund for 7-10 days depending on your bank. Something to be aware of.

Date of stay: February 2022
    • Location
    • Cleanliness
    • Service
1  Thank TravelerLAX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at ALO Hotel by Ayres, responded to this reviewResponded 2 March 2022

Dear TravelerLAX,

Thank you for taking the time to write a review based on your recent stay! We are pleased to see that you were satisfied with the friendliness of our team and the cleanliness of our guest rooms. I would like to extend my sincere apology for any inconvenience you may have encountered in regards to the air condition unit. Our goal is to provide the most exceptional experiences and appreciate your feedback as we can use it as a tool to better improve for the future. If you are ever in the area again, we would love to have the chance to welcome you back for an improved visit.

Sincerely,

Sandra Zuno
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2022

I stayed here for 1 night and I’m definitely looking forward to returning. Front desk staff was super friendly and all employees wore face coverings. Check in was super fast. I was given a room on the 2nd floor, the room was clean and modern looking. Free parking and hot breakfast. Right next door is a Wendy’s for a quick bite to eat. There is also a Starbucks right next to Wendy’s. All your essentials in one close location.

The price was great, $137.00 for a Saturday night.

Date of stay: January 2022
    • Value
    • Sleep Quality
    • Service
1  Thank coolchrissy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 October 2021

This hotel markets itself by offering preferred rates to medical travelers. One would think they would realize that medical travelers often have heightened risks to COVID and would try to create a safe environment. Unfortunately, the opposite was true.

Half of the staff were not wearing masks. More than half of the guests were not either. No signage encouraging mask use. Very small elevators packed full of unmasked folks. This all during a time when masks are required indoors.

I came here accompanying a family member who was visiting a nearby medical facility. This person cannot afford to get COVID. Seeing the lack of consideration for the health of such guests was very disappointing.

Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
3  Thank NeinBruno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 August 2021

This is a solid budget hotel, not huge problems and was a great value for the price. Came for one night between Disneyland days. It is 3-4 miles from the hotel, but the trade-off for the distance is no parking fee and free breakfast, so it was worth it for us.

The rooms were Fine, beds comfortable, free breakfast was good.

Knocking off 1 star for two main reasons. First, the showerhead was completely unadjustable. Couldn't aim it in any way, and if you're tall you'll have to crouch. Kind of unacceptable all things considered, have never been able to even re-aim one before. The other problem was only one vending machine for six floors, and it was nearly empty.

Also of note, despite what their website implies the ART shuttle does not stop at the hotel, it's a ten minute walk. So if you're going to the parks probably easier to Uber or just drive and pay for parking.

But yeah, it was perfectly fine. Would consider it again.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Shrubbo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 July 2021 via mobile

We started in room 611. I asked the staff member checking me us if I could have a room with a nice view for my niece and nephew because it was their first time going to Disneyland.

The staff member(s) were amazing in accommodating us but the room was an HORRIBLE disappointment. Our room was so disgusting. It smelled. There was hair (that we knew wasn’t ours) stuck to the walls, bathroom floor the shower curtain and pillowcases. Speaking of pillowcases my nephew was getting ready to go to bed and notice some unknown “brownish red” stains on his pillow. Unacceptable.

When I called the front desk they were accommodating again and moved us across the hall. To room 610. Better but still needed work.

I chose this hotel based on reviews and was VERY disappointed. Which sucked because the ALL the staff was amazing.

Sooo the pillowcase debacle: I was told “it was most likely make-up and it was an old pillowcase.” Hmm so why put it on a guest pillow and you expect us to lay on that?! Do better.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank BrandyCandy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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