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Reviewed 18 July 2018

no blanket when i woke up freezing, coffee maker broken, toilet was backing up, constant commotion heard in the halls, staff didn’t answer phones, my room never got cleaned even though i requested it and did not have my sign up

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank srspro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee C, Sales Coordinator at Hyatt Place Ontario / Rancho Cucamonga, responded to this reviewResponded 27 July 2018

Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

Close to the Ontario airport for travelers. Free Uber within 5 miles. Cold water and snack of your choosing upon arrival. Large quiet rooms. Great breakfast. Friendly staff. Close to Costco gas for travelers with cars.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank evabeth41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee C, Sales Coordinator at Hyatt Place Ontario / Rancho Cucamonga, responded to this reviewResponded 27 July 2018

Thank you for completing a survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Great location next to Ontario Mills Outlet Mall. The hotel is very centric of major restaurants and stores.Excellent service and free breakfast included. Hotel staff is very professional and friendly.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank venzor1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee C, Sales Coordinator at Hyatt Place Ontario / Rancho Cucamonga, responded to this reviewResponded 27 July 2018

Thank you for completing a survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

What a lovely hotel, very clean with polite friendly staff always ready to help. Breakfast was included it was limited choice but something for everyone. Swimming pool and Gym in the hotel aswell. Walking distance to the Ontario Mall and surrounding restaurants and if you don’t want to walk an Uber can be provided by the hotel.

Stayed: July 2018, travelled with friends
Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee C, Sales Coordinator at Hyatt Place Ontario / Rancho Cucamonga, responded to this reviewResponded 27 July 2018

Thank you for completing a survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

I’ve stayed her often , this visit however had a sub par employee working the check in counter. He acted like you were bothering him because he had to check you in. He had a female friend laying on the seats as you walk in, he and his attitude along with his “ friend” made the hotel seem sub par.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank takethepainjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee C, Sales Coordinator at Hyatt Place Ontario / Rancho Cucamonga, responded to this reviewResponded 27 July 2018

Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience with the staff was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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