Will definitely be back! !! Atmosphere and breakfast were the best ever! Super great staff! !!!!!! Beds were super comfy! So clean and comfortable! Super family friendly with BBQ pool and spa area! Laundry facilities More
- Free Wifi
- Free parking
Will definitely be back! !! Atmosphere and breakfast were the best ever! Super great staff! !!!!!! Beds were super comfy! So clean and comfortable! Super family friendly with BBQ pool and spa area! Laundry facilities More
Show lessThank you so much for your wonderful review!
I am delighted that you enjoyed your stay, and will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!
Jeannie Louie
General Manager
909 466 9600 x166
Hotel appearance and clean this was very well nice staff breakfast was really good Room appearance was also very nice and clean easy axis to the freeway amenities were awesome housekeeping was great for being a holiday weekend keep up the good work
Thank you so much for your wonderful comments! I am delighted that you enjoyed your stay. I will definitely share your feedback with everyone in Housekeeping and in the kitchen! We look forward to serving your travel needs in the future. Hope to see you real soon!
Jeannie Louie
General Manager
909 466 9600 x166
Nice place to stay and very convenient to the airport, it's actually close enough to walk if you wanted, but it not noisy if that's your assumption. It has a small bar/lounge and a pool & spa to relax in. The staff is beyond friendly and the pricing is very reasonable. The location is literally a block from the 10 freeway giving you access to just about anywhere you want to go. There are also a number of restaurants, shopping areas, and other things to do minutes away. Definitely a must try place!
Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback!
The pros: It was close to the freeway on ramp. The cons: It was close to the freeway on ramp. However, airport noise was minimal. They could use some upgrades as far as bathroom fixtures. The lounge was fun and there is a Black Angus, El Torito and a few other places across Haven Ave.
Thank you for your comments regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon.
Daniel Schmidt-Hughes, CHA
To start this nightmare off when I requested a downstairs room a week prior to arriving, instead they put me on the 3rd floor on the back end of the property, where they were re surfacing the walk ways. Couldn't get to my room, had to walk on wet paint. Room service, a simple cheeseburger $10.95 plus $4.95 for delivery, which took two hours to get to my room, and it was a 2 hour old hamburger. I could go more into how dissatisfied I was with this particular Best Western, but I will just stop here.
Over the past two years of traveling on business, and with over 200 stays at Best Western alone, I will not be a returning customer the Best Western Plus Inn suites in Ontario, Ca. Everything that could have gone wrong, well, did.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Daniel Schmidt-Hughes, CHA
This hotel was ideal for my needs of a couple nights lodging in the Ontario area.Close to airport and all of the major transpo-routes.Very nice newly updated hotel room.Staff was friendly and the food in the small restaurant on-site was excellent.Great hotel for a short business trip.
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!
Daniel Schmidt-Hughes, CHA