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Reviewed 19 April 2018

My husband and I went to the restaurant for a nice dinner alone with no children. We had a great experience at the hotel's restaurant. First of all, we had an amazing waiter, Aldo, who checked in on us frequently to see how we were enjoying our meals. Than the drinks from the bartender, Carlos, were very much to my surprise made perfectly. The food was great and cooked perfectly-best cooks ever. I'm was just so amazed at how great our service was that I even asked for the Manager's name -Victor-so I can write a review to thank everyone for such a fantastic time. It's not often where you go to a restaurant and the waiter or waitress is attentive to their customers. Also, I'm not the one to write a review unless I had a horrible time and even than I may not write a review but in this case I just wanted to say my thanks to everyone. We will return soon.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank filledfor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chase T, General Manager at Sheraton Ontario Airport Hotel, responded to this reviewResponded 19 April 2018

Dear Guest,

Thanks for your positive review posted on our TripAdvisor page. The team and I are very pleased to read that you had a memorable stay at The Sheraton Ontario Airport Hotel and that you were very satisfied especially with the Food & Beverage service and helpfulness offered by our team members. We work hard to deliver an exceptional guest experience.

Many thanks again for staying at The Sheraton Ontario Airport Hotel. We are looking forward to welcoming you back soon the next time you visit the Ontario CA area.

Kindest regards,

Chase Tang

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Reviewed 19 April 2018 via mobile

I've just had my 1st stay at this property. The front desk staff was awesome during check in. The hotel is very convenient to local restaurants, mall, airport and bars. I wasn't all that impressed with the bar area or the food....but my bartender Carlos was the absolute best. He even was nice enough to write down the recipe for a drink my friend bad and loved.

Date of stay: April 2018
Trip type: Travelled solo
1  Thank Mrjid1301
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chase T, General Manager at Sheraton Ontario Airport Hotel, responded to this reviewResponded 19 April 2018

Dear Guest,

I would like to take this opportunity to thank you for your comment posted on our web page. The team and I are very pleased to read that you had a good stay at The Sheraton Ontario Airport Hotel and that you were very satisfied especially with our Food & Beverage service and helpfulness offered by our team members.

Feedback from our guests enables us to improve our operation and guest service. I have learned from your stay score(4 out of 5) that we did not have fully met your expectations. Please accept my sincerest apologies for any other disappointment caused during your stay.

Thank you very much again for staying at The Sheraton Ontario Airport Hotel. We are looking forward to welcoming you back soon the next time you visit the Ontario CA region.

Kindest Regards,

Chase Tang

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Reviewed 18 April 2018

I really have to say that when we went out to eat at the restaurant for this hotel the server I believe by the name of Jarely was amazing on top of the service and very pleasant and the bartender Carlos very knowledgeable and even gave us suggestions on what would be good. I have to say these are the kind of people you know are under great management and obviously were hired for good reason. I also had the pleasure of speaking with the manager Victor what a great person he asked how everything was and made sure we were being attended too which we were but it was nice to see that the manager came out to speak with us and make sure everything was running smoothly. Thank you Mr. Victor i will recommend.

Room tip: Most of the rooms I saw online looked great but the one I stayed in was clean and lighting was nice.
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank jennyescobar1821
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chase T, General Manager at Sheraton Ontario Airport Hotel, responded to this reviewResponded 18 April 2018

Dear Guest,

Thank you very much for the nice post you wrote on our Tripadvisor page following your last visit here at the Sheraton Ontario Airport Hotel.

The team and I are very pleased to read that you had a memorable stay at The Sheraton Ontario and that you were very satisfied especially with the service and helpfulness offered by our Food & Beverage team members.

Thanks again for staying at The Sheraton Ontario Airport Hotel. We are looking forward to welcoming you back soon the next time you visit the Ontario CA area.

Kindest regards,

Chase Tang

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Reviewed 9 April 2018

Had very good experience at this airport which is close to the airport. Lots of places to eat including an In-N-Out Burger within walking distance (if you like that burger place). Rooms were clean and roomy enough and you got the impression that your next morning would get off to a really good start.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank George T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chase T, General Manager at Sheraton Ontario Airport Hotel, responded to this reviewResponded 10 April 2018

Dear Guest,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the places to eat. From the review score, We realized not completely meet your expectations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,
Chase Tang

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Reviewed 5 April 2018 via mobile

We have meetings in Hacienda Height which is about 15 miles east from this hotel. I never stayed here before. The front desk lady is ver friendly. The room meets all the standards of a Sheraton. The parking lot has great landscaping and it is steps away from the airport. The elevator has an unpleasant odor. I’ll check it again tomorrow before I tell the management. Overall another great Sheraton experience.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Joseph S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chase T, General Manager at Sheraton Ontario Airport Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

I would like to take this opportunity to thank you for your comment posted on our TripAdvisor web page, following your last stay at The Sheraton Ontario Airport Hotel.

Feedback from our guests enables us to improve our operation and guest service. I have learned from your comments that we did not fully have met your expectations. Please accept my sincerest apologies for the elevator odor due to the newly renovated hotel elevators. However, all odor have been processed properly.

Thank you for your valuable feedback and recommendation which is much appreciated. Please contact us directly when travel will bring you back to Sheraton Ontario Airport Hotel again.

Kindest regards,
Chase Tang

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