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Reviewed 9 February 2019 via mobile

I am a truck driver who ended up being stuck in Ontario for a week while my truck was being repaired. My company put me up in this hotel while I was waiting.

I was impressed with this hotel from the beginning.

1. They sent an Uber to pick me up from the Freightliner dealership.

2. They put a refrigerator and microwave in the room for me.

3. The staff is the nicest a person could ask for, especially Monica and Alainna, who were amazingly friendly, professional, and helpful.

Even with the unfortunate situation that caused me to be here, it ended up being one of the, if not THE, best experience I’ve ever had at a hotel.

I would recommend this hotel to anyone and everyone.

Date of stay: February 2019
Trip type: Travelled on business
Thank PecosBill2310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonOntario, Guest Services Representative at Hampton Inn & Suites Ontario, responded to this reviewResponded 10 February 2019

Dear PecosBill2310,

Thank you for taking the time to review our property. Your heart felt review is much appreciated. Alainna and Monica are definitely an asset to our front desk team. We forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2019

We came in on the red eye flight into Los Angeles, so we arrived to Ontario way earlier than check-in. We called but they couldn't guarantee us a room (which I understood). When we arrived, the staff was able to find us a room and we were finally able to sleep. It was SUPER awesome, especially because we had our 18-month-old son with us. I would definitely stay there again!

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Sightseer04474671748
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonOntario, Guest Service Representative at Hampton Inn & Suites Ontario, responded to this reviewResponded 10 February 2019

Dear Sightseer04474671748,

Thank you for taking the time to review our property. We are very pleased your overall guest experience with us, was an amazing one. We hope you visit us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2019

Noise issueThe last two nights we stayed there. We’d stay there five nights the first three nights were fine but the last two very noisy in the halls and another rooms. Mentioned it to the front desk staff and really all they said was thanks for letting us know about it. And this was going on at 23 and 4 o’clock in the morning

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Tourist11168210081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonOntario, Manager at Hampton Inn & Suites Ontario, responded to this reviewResponded 15 January 2019

Dear Tourist11168210081,

Thank you for taking the time to review our property. I want to sincerely apologize, for the noise you had experienced. The general manager and myself, will go over these issues with our front desk team in ways we can control the noise levels on the property. We hope this doesn't deter you from staying here again in the future.

Sincerely,

Nicole Pena
Asst. General Manager

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Reviewed 31 December 2018

Clean rooms. Excellent service. Easy access to eateries, freeways, and activities.Have stayed here before and have never had an issue.Note that the hotel shares parking with the Ontario Mills Mall so on busy shopping days or during holiday seasons, you may be parking in the parking on the mall rather than the small lot designated for the hotel, but it's not a major issue and your car seems very secure either way.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank lukenslaura
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonOntario, Manager at Hampton Inn & Suites Ontario, responded to this reviewResponded 15 January 2019

Dear lukenslaura,

Thank you for taking the time to review our property. Your heart felt review is much appreciated. We are pleased you enjoyed the convenience of our location, and the excellent service you received. We appreciate the loyalty to our property and look forward to seeing you again soon!

Sincerely,

Nicole Pena
Asst. General Manager

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Reviewed 31 December 2018

This Hampton Inn building was relatively old and was overall not as nice as the other Hampton Inns we experienced in the past. The room was clean but its space was tight. The free continental breakfast food choices were below average. The staff were nice, though, and check in/out were efficient.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Daming Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonOntario, Manager at Hampton Inn & Suites Ontario, responded to this reviewResponded 15 January 2019

Dear Daming Z,

Thank you for taking the time to review our property. We apologize we have fallen short of your expectations. We are pleased you enjoyed the service you were provided and check in & out was an easy process. We hope you can visit us again soon the next time you are in the Ontario area.

Sincerely,

Nicole Pena
Asst. General Manager

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