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Reviewed 25 April 2018

My wife and I stayed for our 10th anniversary and couldn't have been happier or more satisfied. From the moment we walked in the staff was very hands on and helpful. Once they found out it was our anniversary everyone from the front desk to the pool area congratulated us on our anniversary. It doesn't seem like much but those little touches meant a lot. Also during the stay and afterwards Lauren Beazley was beyond helpful and nice. We will definitely be back.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank croesti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sam_El_Rabaa, General Manager at Balboa Bay Resort, responded to this reviewResponded 25 April 2018

Hello croesti,

Thank you for choosing Balboa Bay Resort to enjoy your very special 10th anniversary and sharing your experience. I’m delighted to hear your level of satisfaction with the professional and helpful service you received from the moment you arrived. We strive to deliver personalized service, so it’s always great to hear when our team members deliver the extra touches to enhance our guest’s overall experience. You can be certain your comments will be shared with Lauren, as well as our entire team. We look forward to welcoming you back for your next anniversary celebration or relaxing getaway very soon.

Warmest Regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018

Dear Tiana,

My wife and I want to express our deepest gratitude to you and your staff for doing such a wonderful job on Saturday evening. A very special thanks to Events Manager Katie Pool. She was our Rock Star from her immediate responses to every email or other request to her flexibility in accepting on last-minute changes all the way up to the day of the event. We can't say enough about the staff and management that evening, always asking us if we needed anything else or anything changed. Many of our friends and family have commented it was the nicest event they've ever been to. Our biggest surprise was the wedding suite that was included for Friday and Saturday night. OMG! We had a group of friends come over after the reception and all were stunned at the beauty, size and elegance of the room. The hotel staff was also top-notch meeting each and every need with speed and professionalism. Thank you, thank you, thank you!!!

Sadly it's all over today. I'm back at work and my wife has been running around all day addressing home responsibilities but we both have smiles on our faces because the BBR help to make our special wedding-vow-renewal-weekend so beautiful and memorable.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dalitaherdrich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sam_El_Rabaa, General Manager at Balboa Bay Resort, responded to this reviewResponded 25 April 2018

Hello dalitaherdrich,

Thank you for taking the time to share your wonderful comments regarding your recent wedding-vow-renewal-weekend experience at Balboa Bay Resort. I couldn’t be more delighted to hear about the outstanding, professional and efficient service you received from Tiana, Katie, and our entire team to make it such a nice event and moment. I also love that you enjoyed your suite on Friday and Saturday. Please know your comments will be shared with Tiana, Katie and our staff. We look forward to having you and your wife back for many more weekend getaways or special events in the very near future.

Sincerely,
Sam El-Rabaa
General Manager
Balboa Bay Resort

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Reviewed 23 April 2018

Unbelievable. Checked into the Courtyard King on Saturday & we were greeted by the nicest people. Everyone is happy to have their jobs at this property and it shows in the quality of the service. We had some GREAT old fashioned's at the Waterline restaurant and enjoyed a well-presented dessert in the late night. We were absolutely blown away by the serenity of the courtyard at night. This morning, we had breakfast overlooking the pool & if I could give 100 stars for that, I would. Start to finish, absolutely wonderful.

The final piece of our staycation was our Sunday Funday! We requested a late check out & relaxed by the pool & walked around the beautiful property. The bartender! This guy has it together! His name was Nick, & he made us drinks & was knowledgable about the property & was he was pouring. Super professional & well-carried staff overall & we will absolutely be back soon!

Room tip: No wait at the pool bar Breakfast in the room is well worth it
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank K5462YDchrisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sam_El_Rabaa, General Manager at Balboa Bay Resort, responded to this reviewResponded 24 April 2018

Hello Chris B.,

Thank you for choosing Balboa Bay Resort to enjoy your anniversary staycation and sharing your experience. I absolutely love to hear about the professional, personalized, and friendly service you received from our team throughout your stay. It’s wonderful to also hear how much you enjoyed your dining experiences at Waterline and relaxing time at our newly enhanced pool. You can be sure your comments will be shared with Nick, along with our entire team. We truly look forward to having you and your significant other back the next time you’re looking to enjoy a quick and local relaxing getaway.

Warmest Regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort

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Reviewed 21 April 2018

Very much enjoyed my business trip staying at the Balboa Bay Resort. I thought it was the perfect ambiance for getting work done in a spacious room but having a resort and relaxed feel. There is so much to d within 2 miles of the place. Staff was very friendly and I will come back in the future. Small nuance is that the towels in the bathroom were dated and not soft anymore. Not worth dropping a star for but not perfect :). Gym was very nice, spacious and 24 hours, but not as much equipment as some resorts that offer a full gym. All in all, great stay and pleased.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Jerry S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sam_El_Rabaa, General Manager at Balboa Bay Resort, responded to this reviewResponded 23 April 2018

Hello Jerry S.,

Thank you for choosing to stay at Balboa Bay Resort for your business travels and and sharing your comments. I’m so pleased our property provided the perfect ambiance for both work and relaxation. I especially like to hear that that our staff provided friendly and helpful service, and that you plan to stay with us again. I look forward to sharing your comments with our team and welcoming you back for business or leisure the next time you visit Newport Beach.

Warm Regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

This hotel is luxury! We were upgraded to the suite and it was incredible - exactly what we needed after a terrible small room which we had in Los Angeles. The service was amazing and the valet guys were super helpful. Pool was refreshing and room service was beyond amazing.
Will definitely be back. A highlight of our trip so far!

Date of stay: April 2018
Trip type: Travelled with friends
Thank Sammi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sam_El_Rabaa, General Manager at Balboa Bay Resort, responded to this reviewResponded 23 April 2018

Hello Sammi H,

Thank you for sharing your recent experience at Balboa Bay Resort. I’m delighted to hear your time with us was the highlight of your trip, and how much you enjoyed your suite, in-room dining, and time at our newly enhanced pool. I’m most pleased to hear about the amazing and helpful service you received from our valet team and entire team. I’ll certainly share your comments with our staff and we look forward to having you back for another wonderful getaway very soon.

Warm Regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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