We celebrated our wedding anniversary in LA and stayed at this wonderful hotel. The hotel is new and the nicest courtyard I have ever stayed in. It is in a safe quiet area right off the highway. The location is great as it is in an Asian neighborhood. If you are in the mood for bakeries or HK style cafe this is the place. There is a restaurant right in the hotel for dim sum. The hotel staff were great and friendly. I would highly recommend this hotel.
TKDEF, thank you for choosing Courtyard by Marriott Los Angeles Monterey Park to celebrate your wedding anniversary. We're delighted you loved your experience and found the location convenient and enjoyable. It's wonderful to know our team members made your stay special. We hope to welcome you back for many more celebrations!
Rooms were huge and clean. But the walls are thin!!! Every single night we heard the room next to us. The first night we heard a dog barking all night and when we complained to the receptionist, she was very dismissive and told us that there aren’t any available rooms to move us to so we’d have to wait until the other guests leave. Not sure what their pet policy is but that was ridiculous. And every night after that, was another issue with noise. Didn’t get a single night of good sleep
754traveller8709, thank you for sharing your feedback. It is great to hear you found the rooms spacious and clean. The experience you described with the noise is not reflective of the level of comfort usually provided. The issue you encountered will be looked into to prevent future occurrences. We hope you consider staying with us again for a more restful visit.
We came to the area for my friend’s wedding and stayed here as the location was very convenient.
The property itself is quite nice - there is a nice hotel scent and you can tell it’s a pretty new construction. Staff, especially at the bistro, were super friendly! The room and amenities were not bad either - but here’s where things go downhill.
Waze completely navigated us to the wrong side of the street (this should be fixed) so we spent time circling the block looking for the hotel until we saw it on the other side.
The rooms are noisy. In general, the walls are thin. We had a room overlooking the street and could hear everythinggggg happening out there, along with whatever was happening in the rooms next door (guy with morning throat clearing issues, I’m looking at you). Also, the vent/HVAC system is noisy in that it’s not white noise! It helps noise travel from wherever directly into your room. This did not provide for a very peaceful stay.
Finally, the parking pass provided never worked. There is a barcode that you are supposed to scan but every time we did it said “invalid code” so we had to call for help every time we went in or out of the parking garage.
Would I stay there again? Probably not, unless I really needed to be in the area and no other alternatives were available.
Lydia H,
Thank you for sharing your detailed feedback. It’s good to know that you found the location convenient and appreciated the friendliness of our team members at the bistro.
We regret that navigation issues caused some trouble and that the noise levels did not meet your expectations. Additionally, the trouble with the parking pass is noted.
Your insights will be shared with the team for future improvements. Safe travels on your next adventure.
Stayed here for four night business trip. This is my second stay at this hotel. This is not your normal run of the mill Courtyard. It is almost like a full service Marriott. It is six floors, has two actual restaurants, a “we sell Starbucks” coffee counter and a boba tea counter. It is only a few years old and the rooms and common areas are still in great shape. The rooms have wooden floors which gives it an elevated feel. The main lobby has tons of seating and is expansive since it is an open atrium to the second floor. One thing to note is the rooms have an energy efficient HVAC system that turns off when the room is unoccupied. Each afternoon when I returned the room was registering between 78-80 degrees and it’s only April. If one thing could change it would be to have the A/C turn on when the room temperature hit about 76 degrees. Once it does turn on after I would enter the room it would take about an hour to cool down to 70.
Dan, it's rewarding to hear about your return visit to the Courtyard by Marriott Los Angeles Monterey Park and your pleasure in our diverse dining options, chic wooden floors, and grand lobby. We find it important to have sustainable practices like our energy-efficient HVAC system. We appreciate your suggestion regarding the temperature settings and will take it into consideration. Your satisfaction represents the standard we aim for. Looking forward to making your next business stay even more memorable.
This is a nice hotel. Good location. Newish. The room was a bit small, but overall clean. Believe the reviews about the staff. The woman at the front desk was extremely unfriendly and offered no general information about the property other than the parking garage. I had to ask her to repeat parking directions twice because she was talking so fast. I was made to feel as though my check-in was an inconvenience to her. I’m not sure if I would stay here again.
Evonyr2021, thank you for sharing your experiences with us. It's heartening to hear that you appreciated the cleanliness and location of the hotel. However, we're regretful you experienced some shortcomings during your check-in process and with the room's size. Communication with our guests, especially regarding the details of our property, is of utmost importance to our team members. We strive for cordial, effective communication and it's unfortunate when we fall short. Your feedback is being addressed and used to improve our services. We hope you reconsider and give us the chance to provide an enhanced experience in the future.
