Thank you for sharing your feedback regarding your stay. It's gratifying to see you appreciate the location and contemporary features of our property. Regarding your concerns about housekeeping, it's unfortunate that some aspects did not meet expectations. We continuously strive for impeccable cleanliness and attention to detail in our rooms. Your comments will certainly guide our improvements. As for typical hotel courtesies, our committed team is usually known for high-quality service, it's unfortunate if this was not reflected in your experience. We hope for the opportunity to show you our usual standard on a future stay.

Robbie, we're thrilled to hear about your fantastic stays at Courtyard by Marriott Los Angeles Monterey Park! It's wonderful to learn how much you appreciate our distinctive double-height lobby, strategic location and our variety of offerings. We're also proud to hear your positive feedback about our general manager Luis Plascencia and our dedicated team members. We aim to provide top-notch services to our guests and it's gratifying to know we're accomplishing that. We eagerly anticipate your next visit with us.

Jose, it's disheartening to hear about your recent experience. We want every guest to feel valued, not the opposite. We're concerned about your comments referring to the apparent inaccessibility of our team members and some unprofessional conduct you've noticed. Such matters deserve serious attention. Rest assured, we'll reinforce our commitment to exceptional guest service. Your valuable feedback serves as a platform for our improvements. We hope for another opportunity to provide you with the experience you expected from us.