Name: Good Location
Item: Courtyard Los Angeles Monterey Park
Rating: 4
Author: LnS2004

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All reviews nice hotel swimming pool room was clean bidet toilet freeway floor wifi lobby starbucks luggage lax carpet

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Richard W

1

Reviewed 24 November 2023

GREAT Hospitality Professionalism!!!

My wife stayed NOV 19 for 4 nights while our daughter-in-law had cancer surgery at a local hospital... We are from Las Vegas... Her length of stay was complicated by the unpredictability of the surgery discharge requirements... This all occured over the Thanksgiving holiday... Luis Plascencia, General Manager, handled the entire hotel stay situation with sincere hospitality professionalism... Thank you Luis... Also thank you Haley for your help on the phone with me during my wifes stay... My wife, Apotimu, said that the hotel and staff were great!!! Not being with my wife and daughter-in-law during this time was frustrating but Luis and Haley made me totally at ease with the hotel portion... again, thank you both... Richard...

Date of stay: November 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

It's heartening to hear about your positive experience at the Courtyard by Marriott Los Angeles Monterey Park. We truly appreciate your commendation for Luis and Haley, and are elated that their sincere hospitality, professionalism, and assistance brought some ease during such a challenging time. Your kind words serve as a great motivator for our team members. We hope to welcome Apotimu back in calmer circumstances. Best wishes to you and your family.

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Nicc C

1

Reviewed 11 November 2023

Not Even For Free. Don't Book Here.

Where do I begin? Safety! There are countless homeless people congregating around the 1-hour parking area. No security on site. There is underground parking but it's not secure. Oh, and it's also $15/day. Now in regard to customer service...if you can call it that. The Manager, Gregory Castro was soooo nasty and fussy. Rudely asserting how he's "here to help me", then proceeded to call me "man". Not sir but MAN! To make matters worse, when I asked to speak with someone he refuted with 'NO' 'I am the Manager and you must go through me!' Don't risk your safety. Stay somewhere else.

Date of stay: November 2023

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1 Thank Nicc C

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

We're disappointed to hear about your recent experience. We understand you felt uneasy about the area around the parking and the level of service provided by our management. Providing a welcoming environment, both in terms of hospitality and security, is our topmost priority. With regard to your interaction with our team member, that is certainly not the experience we aim to provide. Your comments provide a learning opportunity, and trust that we will review it thoroughly. We hope you would choose to give us another opportunity to serve you better in the future.

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Nathankenson

Millbrae, California

3339

Reviewed 28 September 2023

Room is spacious

We stayed for 2 nights and the room is spacious and parking lot is below the building. Parking lot is Easy to access in and out. The location is very close to restaurants and plaza, you can walk 4-5 minutes.

Date of stay: September 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nathankenson, thank you for choosing Courtyard by Marriott Los Angeles Monterey Park. It's lovely to hear that you value our spacious rooms and convenient underground parking. Our location near dining options and shopping centers is indeed a big plus for many of our guests. We appreciate your positive feedback and look forward to hosting your stay once again in the future.

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caitlinabel

Alhambra, California

111121

Reviewed 8 September 2023 via mobile

Great stay!

Booked 3 separate reservations bc we were using a combination of two 35k FNAs and Bonvoy points for family visiting from NYC. Front desk was very accommodating in making sure my aunt and uncle didn’t have to change rooms, even tho 2 nights were booked in a ‘larger king’ and 1 room was in a standard king. My aunt was very pleased how spacious the room was and also very clean. Thank you.

Date of stay: September 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Caitlinabel, it is heartwarming to read your positive feedback about Courtyard by Marriott Los Angeles Monterey Park. We are delighted that our front desk team was accommodating in ensuring your aunt and uncle's comfort throughout their stay with minimum disturbance. We're also glad that they appreciated the ample space and cleanliness of their room. Thank you for your kind words.

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Skyluk69

31

Reviewed 3 July 2023

Avoid it!

The hotel is really far from everything. You need a taxi to move, there are no public transportations. The breakfast is offered with a very uncomfortable solution. You have the right to chose 1 dish and one drink from a super short list. No self service option, no fresh fruits or juices… very disappointing. Additionally we booked a room for 3 people, breakfast included, but ‘according to their policy’ the breakfast is only for two people! We asked to remove the breakfast from the next days, but ‘according to their policy’ this is not possible. Customer care is zero! I strongly suggesting to chose another hotel.

Room tip: Don’t go there!

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Skyluk69, thank you for taking the time to share your feedback about your recent stay. It's through the comments of our valued guests that we are able to continually review and improve our service and facilities.

We acknowledge your concern about the distance of the hotel from key attractions and necessity for taxi services, as convenient transportation is indeed a vital aspect of one's stay. Your valuable feedback with regards to this perspective empowers us to re-evaluate our location in terms of accessibility and transport connectivity for our guests' satisfaction.

We're truly sorry you had an unsatisfactory experience regarding our breakfast offerings. We understand that our guests have diverse palates, preference for self-service, and requirements for freshness in dining, and it is our endeavor to cater to these. It appears we missed the mark in offering a variety and abundance that met your expectations. We are actively reviewing our breakfast provisions to enhance the experience and we'll take your suggestion about fresh fruits and juices seriously into account in our future planning.

Despite your less than satisfactory experience this time, it is our ardent hope that you will consider giving us another chance to serve you better in the future. We are continually striving to improve our services and we value your feedback as an instrumental part of that growth process.

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