We stayed for 2 nights and the room is spacious and parking lot is below the building. Parking lot is Easy to access in and out. The location is very close to restaurants and plaza, you can walk 4-5 minutes.
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Nicc C
Not Even For Free. Don't Book Here.
Review of Courtyard Los Angeles Monterey Park
Reviewed 10 Nov 2023
Where do I begin? Safety! There are countless homeless people congregating around the 1-hour parking area. No security on site. There is underground parking but it's not secure. Oh, and it's also $15/day. Now in regard to customer service...if you can call it that. The Manager, Gregory Castro was soooo nasty and fussy. Rudely asserting how he's "here to help me", then proceeded to call me "man". Not sir but MAN! To make matters worse, when I asked to speak with someone he refuted with 'NO' 'I am the Manager and you must go through me!' Don't risk your safety. Stay somewhere else.
Date of stay: November 2023Trip type: Travelled solo
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard Los Angeles Monterey Park, responded to this review
Responded 11 Nov 2023
We're disappointed to hear about your recent experience. We understand you felt uneasy about the area around the parking and the level of service provided by our management. Providing a welcoming environment, both in terms of hospitality and security, is our topmost priority. With regard to your interaction with our team member, that is certainly not the experience we aim to provide. Your comments provide a learning opportunity, and trust that we will review it thoroughly. We hope you would choose to give us another opportunity to serve you better in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (50)
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14 - 19 of 50 reviews
Nathankenson
Millbrae, California
3339
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 28 September 2023
Nathankenson, thank you for choosing Courtyard by Marriott Los Angeles Monterey Park. It's lovely to hear that you value our spacious rooms and convenient underground parking. Our location near dining options and shopping centers is indeed a big plus for many of our guests. We appreciate your positive feedback and look forward to hosting your stay once again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
caitlinabel
Alhambra, California
111121
via mobile
Booked 3 separate reservations bc we were using a combination of two 35k FNAs and Bonvoy points for family visiting from NYC. Front desk was very accommodating in making sure my aunt and uncle didn’t have to change rooms, even tho 2 nights were booked in a ‘larger king’ and 1 room was in a standard king. My aunt was very pleased how spacious the room was and also very clean. Thank you.
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 7 September 2023
Caitlinabel, it is heartwarming to read your positive feedback about Courtyard by Marriott Los Angeles Monterey Park. We are delighted that our front desk team was accommodating in ensuring your aunt and uncle's comfort throughout their stay with minimum disturbance. We're also glad that they appreciated the ample space and cleanliness of their room. Thank you for your kind words.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skyluk69
31
The hotel is really far from everything. You need a taxi to move, there are no public transportations. The breakfast is offered with a very uncomfortable solution. You have the right to chose 1 dish and one drink from a super short list. No self service option, no fresh fruits or juices… very disappointing. Additionally we booked a room for 3 people, breakfast included, but ‘according to their policy’ the breakfast is only for two people! We asked to remove the breakfast from the next days, but ‘according to their policy’ this is not possible. Customer care is zero! I strongly suggesting to chose another hotel.
Room tip: Don’t go there!
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 3 July 2023
Skyluk69, thank you for taking the time to share your feedback about your recent stay. It's through the comments of our valued guests that we are able to continually review and improve our service and facilities.
We acknowledge your concern about the distance of the hotel from key attractions and necessity for taxi services, as convenient transportation is indeed a vital aspect of one's stay. Your valuable feedback with regards to this perspective empowers us to re-evaluate our location in terms of accessibility and transport connectivity for our guests' satisfaction.
We're truly sorry you had an unsatisfactory experience regarding our breakfast offerings. We understand that our guests have diverse palates, preference for self-service, and requirements for freshness in dining, and it is our endeavor to cater to these. It appears we missed the mark in offering a variety and abundance that met your expectations. We are actively reviewing our breakfast provisions to enhance the experience and we'll take your suggestion about fresh fruits and juices seriously into account in our future planning.
Despite your less than satisfactory experience this time, it is our ardent hope that you will consider giving us another chance to serve you better in the future. We are continually striving to improve our services and we value your feedback as an instrumental part of that growth process.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ash H
1
This is one of the best Courtyards I’ve stayed at. The room was clean, spacious, and comfortable. The entire staff was warm and welcoming—exemplary service all around. Brittany at check in really help set the tone for an incredible stay. I could tell she was courteous, professional, and personable, even though the check-in process was very quick and easy. I’ll definitely be back!
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 24 June 2023
Thanks for the wonderful review!
It's excellent you had such a fantastic experience at Courtyard by Marriott Los Angeles Monterey Park! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Brittany is a valued member of our team so it's no surprise she took such great care of you. That's what we like to see!
We look forward to sharing another splendid experience with you soon! Have a lovely day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tom A
32
via mobile
Room was phenomenal, we had a junior suite 2 rooms. Very clean hotel in a great neighborhood. Felt very safe here, very much enjoyed our experience! Underground parking was hassle free. A little out of the way but thats what cars are for. Will definitely stay again when in LA next
Date of stay: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
reviews+cymonterey@thesocialstation.com, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 5 June 2023
Thank you for taking the time to leave this wonderful review, Tom!
Were thrilled to know you enjoyed your stay at Courtyard by Marriott Los Angeles Monterey Park so much! We strive for excellence so were pleased to hear you appreciated not only our cleanliness and safe property, but also our spacious rooms and convenient parking options! Your praise lets us know were succeeding!
We cant wait to host you again for yet another unforgettable visit!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC