Booked 3 separate reservations bc we were using a combination of two 35k FNAs and Bonvoy points for family visiting from NYC. Front desk was very accommodating in making sure my aunt and uncle didn’t have to change rooms, even tho 2 nights were booked in a ‘larger king’ and 1 room was in a standard king. My aunt was very pleased how spacious the room was and also very clean. Thank you.
Caitlinabel, it is heartwarming to read your positive feedback about Courtyard by Marriott Los Angeles Monterey Park. We are delighted that our front desk team was accommodating in ensuring your aunt and uncle's comfort throughout their stay with minimum disturbance. We're also glad that they appreciated the ample space and cleanliness of their room. Thank you for your kind words.
The hotel is really far from everything. You need a taxi to move, there are no public transportations. The breakfast is offered with a very uncomfortable solution. You have the right to chose 1 dish and one drink from a super short list. No self service option, no fresh fruits or juices… very disappointing. Additionally we booked a room for 3 people, breakfast included, but ‘according to their policy’ the breakfast is only for two people! We asked to remove the breakfast from the next days, but ‘according to their policy’ this is not possible. Customer care is zero! I strongly suggesting to chose another hotel.
Skyluk69, thank you for taking the time to share your feedback about your recent stay. It's through the comments of our valued guests that we are able to continually review and improve our service and facilities.
We acknowledge your concern about the distance of the hotel from key attractions and necessity for taxi services, as convenient transportation is indeed a vital aspect of one's stay. Your valuable feedback with regards to this perspective empowers us to re-evaluate our location in terms of accessibility and transport connectivity for our guests' satisfaction.
We're truly sorry you had an unsatisfactory experience regarding our breakfast offerings. We understand that our guests have diverse palates, preference for self-service, and requirements for freshness in dining, and it is our endeavor to cater to these. It appears we missed the mark in offering a variety and abundance that met your expectations. We are actively reviewing our breakfast provisions to enhance the experience and we'll take your suggestion about fresh fruits and juices seriously into account in our future planning.
Despite your less than satisfactory experience this time, it is our ardent hope that you will consider giving us another chance to serve you better in the future. We are continually striving to improve our services and we value your feedback as an instrumental part of that growth process.
This is one of the best Courtyards I’ve stayed at. The room was clean, spacious, and comfortable. The entire staff was warm and welcoming—exemplary service all around. Brittany at check in really help set the tone for an incredible stay. I could tell she was courteous, professional, and personable, even though the check-in process was very quick and easy. I’ll definitely be back!
Thanks for the wonderful review!
It's excellent you had such a fantastic experience at Courtyard by Marriott Los Angeles Monterey Park! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Brittany is a valued member of our team so it's no surprise she took such great care of you. That's what we like to see!
We look forward to sharing another splendid experience with you soon! Have a lovely day!
Room was phenomenal, we had a junior suite 2 rooms. Very clean hotel in a great neighborhood. Felt very safe here, very much enjoyed our experience! Underground parking was hassle free. A little out of the way but thats what cars are for. Will definitely stay again when in LA next
Thank you for taking the time to leave this wonderful review, Tom!
Were thrilled to know you enjoyed your stay at Courtyard by Marriott Los Angeles Monterey Park so much! We strive for excellence so were pleased to hear you appreciated not only our cleanliness and safe property, but also our spacious rooms and convenient parking options! Your praise lets us know were succeeding!
We cant wait to host you again for yet another unforgettable visit!
I’mmgiving then one star because of an unresolved dispute and the fault was wholly Marriott’s and which they readily admit. But they would not do the right thing. I was told during booking with their reservations desk that I could book based on dollars and then before check out ask the front desk to switch to payment by Marriott points. I called reservations to ask this specific question because the points I had coming to my Bonvoy account was not in the account yet but I was due to check in to the hotel the next day. The call was recorded and what the reservations agent told me could be verified. After transferring 50,000+ pts to my account before check-out, the front desk would not honor the points for payment. They directed me to the resolution line. They delayed resolution for 1 week just to tell me sorry the reservations agent gave me wrong information. I asked repeatedly if they we able to listen to the recorded call. Again they apologized that the reservations agent gave me wrong information. That means they confirmed what I said I was told was in fact told to me. Instead of letting me then pay for the room with my points they charged my credit card. As a concession, they offered to give me a measly $200 Marriott gift card - to use at a Marriott. Why would I even go to a Marriott again? If they genuine they should have offered a Visa card, as a way to reimburse me for the charges they put on my card when the reservations agent told me I could use my points. They also offered alternatively to give me 40,000 points. That is not even the value of the room. I’ve now lowered my review to 1 star for their deceit and unprofessionalism
We appreciate the feedback, alisony999.
Its unfortunate your experience with us was less than ideal. Were disappointed you had such challenges with our team and that we couldnt assist you in every way. Your experience is not on par with the high-caliber service were capable of providing so well be sure to discuss your review and feedback moving forward.
Thank you again for the valuable feedback. We do hope to see you soon so we can share a more positive experience with you.
