Name: Great stay!
Item: Courtyard Los Angeles Monterey Park
Rating: 5
Author: caitlinabel

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All reviews nice hotel swimming pool room was clean bidet toilet freeway floor wifi lobby starbucks luggage lax carpet

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Skyluk69

31

Reviewed 3 July 2023

Avoid it!

The hotel is really far from everything. You need a taxi to move, there are no public transportations. The breakfast is offered with a very uncomfortable solution. You have the right to chose 1 dish and one drink from a super short list. No self service option, no fresh fruits or juices… very disappointing. Additionally we booked a room for 3 people, breakfast included, but ‘according to their policy’ the breakfast is only for two people! We asked to remove the breakfast from the next days, but ‘according to their policy’ this is not possible. Customer care is zero! I strongly suggesting to chose another hotel.

Room tip: Don’t go there!

Date of stay: July 2023

Ask Skyluk69 about Courtyard Los Angeles Monterey Park

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Skyluk69, thank you for taking the time to share your feedback about your recent stay. It's through the comments of our valued guests that we are able to continually review and improve our service and facilities.

We acknowledge your concern about the distance of the hotel from key attractions and necessity for taxi services, as convenient transportation is indeed a vital aspect of one's stay. Your valuable feedback with regards to this perspective empowers us to re-evaluate our location in terms of accessibility and transport connectivity for our guests' satisfaction.

We're truly sorry you had an unsatisfactory experience regarding our breakfast offerings. We understand that our guests have diverse palates, preference for self-service, and requirements for freshness in dining, and it is our endeavor to cater to these. It appears we missed the mark in offering a variety and abundance that met your expectations. We are actively reviewing our breakfast provisions to enhance the experience and we'll take your suggestion about fresh fruits and juices seriously into account in our future planning.

Despite your less than satisfactory experience this time, it is our ardent hope that you will consider giving us another chance to serve you better in the future. We are continually striving to improve our services and we value your feedback as an instrumental part of that growth process.

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Ash H

1

Reviewed 24 June 2023

Amazing Stay!!

This is one of the best Courtyards I’ve stayed at. The room was clean, spacious, and comfortable. The entire staff was warm and welcoming—exemplary service all around. Brittany at check in really help set the tone for an incredible stay. I could tell she was courteous, professional, and personable, even though the check-in process was very quick and easy. I’ll definitely be back!

Date of stay: June 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thanks for the wonderful review!

It's excellent you had such a fantastic experience at Courtyard by Marriott Los Angeles Monterey Park! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Brittany is a valued member of our team so it's no surprise she took such great care of you. That's what we like to see!

We look forward to sharing another splendid experience with you soon! Have a lovely day!

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Tom A

32

Reviewed 5 June 2023 via mobile

Great Hotel

Room was phenomenal, we had a junior suite 2 rooms. Very clean hotel in a great neighborhood. Felt very safe here, very much enjoyed our experience! Underground parking was hassle free. A little out of the way but thats what cars are for. Will definitely stay again when in LA next

Date of stay: March 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for taking the time to leave this wonderful review, Tom!

Were thrilled to know you enjoyed your stay at Courtyard by Marriott Los Angeles Monterey Park so much! We strive for excellence so were pleased to hear you appreciated not only our cleanliness and safe property, but also our spacious rooms and convenient parking options! Your praise lets us know were succeeding!

We cant wait to host you again for yet another unforgettable visit!

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Alison Y

11

Reviewed 12 April 2023

Deceitful and unprofessional! Don’t believe what they tell you on the phone!

I’mmgiving then one star because of an unresolved dispute and the fault was wholly Marriott’s and which they readily admit. But they would not do the right thing. I was told during booking with their reservations desk that I could book based on dollars and then before check out ask the front desk to switch to payment by Marriott points. I called reservations to ask this specific question because the points I had coming to my Bonvoy account was not in the account yet but I was due to check in to the hotel the next day. The call was recorded and what the reservations agent told me could be verified. After transferring 50,000+ pts to my account before check-out, the front desk would not honor the points for payment. They directed me to the resolution line. They delayed resolution for 1 week just to tell me sorry the reservations agent gave me wrong information. I asked repeatedly if they we able to listen to the recorded call. Again they apologized that the reservations agent gave me wrong information. That means they confirmed what I said I was told was in fact told to me. Instead of letting me then pay for the room with my points they charged my credit card. As a concession, they offered to give me a measly $200 Marriott gift card - to use at a Marriott. Why would I even go to a Marriott again? If they genuine they should have offered a Visa card, as a way to reimburse me for the charges they put on my card when the reservations agent told me I could use my points. They also offered alternatively to give me 40,000 points. That is not even the value of the room. I’ve now lowered my review to 1 star for their deceit and unprofessionalism

Room tip: Don’t believe the reservations desk. They will tell you anything to get your booking. Then the front desk will not honor anything promised.

Date of stay: March 2023

Ask Alison Y about Courtyard Los Angeles Monterey Park

1 Thank Alison Y

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

We appreciate the feedback, alisony999.

Its unfortunate your experience with us was less than ideal. Were disappointed you had such challenges with our team and that we couldnt assist you in every way. Your experience is not on par with the high-caliber service were capable of providing so well be sure to discuss your review and feedback moving forward.

Thank you again for the valuable feedback. We do hope to see you soon so we can share a more positive experience with you.

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robzinn

52

Reviewed 7 April 2023

New hotel with top notch staff

A perfect choice for a hotel in Monterey Park (MP). Unexpected good quality in this brand of hotels. the lobby looks modern and fresh. our room was confortable with a coffee maker, fridge and microwave. The bathroom had a Toto washer (build in bidet) which was another welcomed surprise. The staff service was outstanding, we had 2 encounters and both were attended promptly and with a smile. Excellent experience and will not doubt to stay in the hotel again.

Room tip: anything you need for your stay, call the front desk. They are superb at customer service

Date of stay: April 2023

Ask robzinn about Courtyard Los Angeles Monterey Park

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thanks for the excellent review, robzinn!

Were delighted your time at Courtyard by Marriott Los Angeles Monterey Park was so outstanding as providing our guests with an excellent experience is very important to us. Its fantastic you appreciated our modern lobby and comfortable rooms as well as our ample amenities and friendly staff. Thats what we like to see! We look forward to hosting you again soon for another fantastic experience.

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