Room was phenomenal, we had a junior suite 2 rooms. Very clean hotel in a great neighborhood. Felt very safe here, very much enjoyed our experience! Underground parking was hassle free. A little out of the way but thats what cars are for. Will definitely stay again when in LA next
Thank you for taking the time to leave this wonderful review, Tom!
Were thrilled to know you enjoyed your stay at Courtyard by Marriott Los Angeles Monterey Park so much! We strive for excellence so were pleased to hear you appreciated not only our cleanliness and safe property, but also our spacious rooms and convenient parking options! Your praise lets us know were succeeding!
We cant wait to host you again for yet another unforgettable visit!
I’mmgiving then one star because of an unresolved dispute and the fault was wholly Marriott’s and which they readily admit. But they would not do the right thing. I was told during booking with their reservations desk that I could book based on dollars and then before check out ask the front desk to switch to payment by Marriott points. I called reservations to ask this specific question because the points I had coming to my Bonvoy account was not in the account yet but I was due to check in to the hotel the next day. The call was recorded and what the reservations agent told me could be verified. After transferring 50,000+ pts to my account before check-out, the front desk would not honor the points for payment. They directed me to the resolution line. They delayed resolution for 1 week just to tell me sorry the reservations agent gave me wrong information. I asked repeatedly if they we able to listen to the recorded call. Again they apologized that the reservations agent gave me wrong information. That means they confirmed what I said I was told was in fact told to me. Instead of letting me then pay for the room with my points they charged my credit card. As a concession, they offered to give me a measly $200 Marriott gift card - to use at a Marriott. Why would I even go to a Marriott again? If they genuine they should have offered a Visa card, as a way to reimburse me for the charges they put on my card when the reservations agent told me I could use my points. They also offered alternatively to give me 40,000 points. That is not even the value of the room. I’ve now lowered my review to 1 star for their deceit and unprofessionalism
We appreciate the feedback, alisony999.
Its unfortunate your experience with us was less than ideal. Were disappointed you had such challenges with our team and that we couldnt assist you in every way. Your experience is not on par with the high-caliber service were capable of providing so well be sure to discuss your review and feedback moving forward.
Thank you again for the valuable feedback. We do hope to see you soon so we can share a more positive experience with you.
A perfect choice for a hotel in Monterey Park (MP). Unexpected good quality in this brand of hotels. the lobby looks modern and fresh. our room was confortable with a coffee maker, fridge and microwave. The bathroom had a Toto washer (build in bidet) which was another welcomed surprise. The staff service was outstanding, we had 2 encounters and both were attended promptly and with a smile. Excellent experience and will not doubt to stay in the hotel again.
Thanks for the excellent review, robzinn!
Were delighted your time at Courtyard by Marriott Los Angeles Monterey Park was so outstanding as providing our guests with an excellent experience is very important to us. Its fantastic you appreciated our modern lobby and comfortable rooms as well as our ample amenities and friendly staff. Thats what we like to see! We look forward to hosting you again soon for another fantastic experience.
Not ready for groups.
We were quoted special rate for rooms. Booked through the hotel and was told they did not have the room type I needed...two double beds...not a hard request. Was told they did not have any left. I called 2 months before our trip and they didn't have any more doubles? Asked how many had registered from the group. I was told I was the second person.
So I said, you're going to have to more rooms because I knew of at least six more people that were going to need doubles.
After calling our tour director, they were told by the hotel tha many of the staff that opened this new hotel have now left the hotel. I thought that was a red flag. Three more people called and complained to the hotel about the rooms...finally we recieved our rooms.
At the hotel, registration desk was not well attended.
No breakfast! Had to use a snack counter...five to ten minutes per person.
Bar closed at 9pm. We didn't get back until 9pm. Allowed us one drink.
Bar and restaurant were closed on Sunday. Ummm?
Rooms. No drawers for mor than one person
No rack for luggage.
Bathroom door was a barn slide door that dud not close...one inch gap on both ends of door. No privacy.
Plenty of space under TV toput drawers in.
Floors not cleaned well.
Room not cleaned until after 8pm, after we returned from being gone all day. Couldn't use our room
Tried to do grab and go lunch...had only one sandwich left at 11 am. Asked when more were coming, was told that was our allotment for the day. WEIRD!.
Thank you for taking the time to submit this feedback, E5312MMchuckw.
We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward.
We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
Nice hotel, modern and clean. Plenty of outlets and good wifi which was very helpful as I was there for work. Had a Starbucks and boba shop located in the lobby. Spacious rooms and friendly staff. Close to food and a Ralph’s down the street. I would stay again.
Thanks for the excellent review, Star!
We're delighted your time at Courtyard by Marriott Los Angeles Monterey Park was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our modern and clean rooms as well as our ample amenities, friendly staff, prime location and on-site Starbucks. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
