A perfect choice for a hotel in Monterey Park (MP). Unexpected good quality in this brand of hotels. the lobby looks modern and fresh. our room was confortable with a coffee maker, fridge and microwave. The bathroom had a Toto washer (build in bidet) which was another welcomed surprise. The staff service was outstanding, we had 2 encounters and both were attended promptly and with a smile. Excellent experience and will not doubt to stay in the hotel again.
Thanks for the excellent review, robzinn!
Were delighted your time at Courtyard by Marriott Los Angeles Monterey Park was so outstanding as providing our guests with an excellent experience is very important to us. Its fantastic you appreciated our modern lobby and comfortable rooms as well as our ample amenities and friendly staff. Thats what we like to see! We look forward to hosting you again soon for another fantastic experience.
Not ready for groups.
We were quoted special rate for rooms. Booked through the hotel and was told they did not have the room type I needed...two double beds...not a hard request. Was told they did not have any left. I called 2 months before our trip and they didn't have any more doubles? Asked how many had registered from the group. I was told I was the second person.
So I said, you're going to have to more rooms because I knew of at least six more people that were going to need doubles.
After calling our tour director, they were told by the hotel tha many of the staff that opened this new hotel have now left the hotel. I thought that was a red flag. Three more people called and complained to the hotel about the rooms...finally we recieved our rooms.
At the hotel, registration desk was not well attended.
No breakfast! Had to use a snack counter...five to ten minutes per person.
Bar closed at 9pm. We didn't get back until 9pm. Allowed us one drink.
Bar and restaurant were closed on Sunday. Ummm?
Rooms. No drawers for mor than one person
No rack for luggage.
Bathroom door was a barn slide door that dud not close...one inch gap on both ends of door. No privacy.
Plenty of space under TV toput drawers in.
Floors not cleaned well.
Room not cleaned until after 8pm, after we returned from being gone all day. Couldn't use our room
Tried to do grab and go lunch...had only one sandwich left at 11 am. Asked when more were coming, was told that was our allotment for the day. WEIRD!.
Thank you for taking the time to submit this feedback, E5312MMchuckw.
We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward.
We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
Nice hotel, modern and clean. Plenty of outlets and good wifi which was very helpful as I was there for work. Had a Starbucks and boba shop located in the lobby. Spacious rooms and friendly staff. Close to food and a Ralph’s down the street. I would stay again.
Thanks for the excellent review, Star!
We're delighted your time at Courtyard by Marriott Los Angeles Monterey Park was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our modern and clean rooms as well as our ample amenities, friendly staff, prime location and on-site Starbucks. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
Very clean and immaculate hotel. The lobby is huge with lots of tables, chairs, and sofas. Checking in was easy, the reception was nice. The informed me of the $15/day parking charge. It’s a bit scary as the parking is underground so if you’re coming back late at night it didn’t seem safe.
The room was great, nice big room and comfy big bed. The bathroom was very nice with a big walk in shower and a high tech bidet.
Our view overlooked homes so no privacy if the curtains are opened but it’s right on the busy street so can’t expect any nice views.
The location is convenient directly across a shopping center with restaurants and shops.
I’d definitely stay here again.
Thank you for the wonderful review, mhar20!
It's outstanding your time at Courtyard by Marriott Los Angeles Monterey Park was so fantastic! We're thrilled you enjoyed our clean, comfortable accommodations and smooth check-in process so much. We strive for excellence and your praise for our ideal location lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!
Not the best Marriott I have been to, the reviews are quite generous. The staff aren't very friendly or helpful. A lot of them didn't know much about processes or how to help. The cleaners aren't great, we were left with lots of dust everywhere and very little done about it. Up keep of the rooms wasn't good either, we had to continuously ask for toiletries that should've been refreshed. However a few redeeming qualities in that the room size is good, location isn't too bad and the hotel amenities were good. Would I stay here again? Probably not.
Thank you for sharing your feedback, harmir2021.
We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our spacious rooms, convenient location and ample amenities. Please know your feedback regarding our staff, cleanliness and condition of our rooms will be addressed with the appropriate members of our management team so we may improve for the future.
We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.
