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Kris Q

Dirty room & no communication from front desk to housekeeping

2.0 of 5 bubblesReviewed 15 Dec 2022
We recently stayed at this hotel. We were in awe of the cleanliness of the outside and lobby and we’re excited to stay here for a few days. It all changed once we got into our room. There was hairs in the bathroom sink. The worse part was in the midst of trying to find the hairdryer, I came across a dirty underwear with a pad on it under the sink. DISGUSTING! We told front desk about it and requested for housekeeping to clean the bathroom again the next morning since it was already late in the evening when we checked in. When we left to go out the next day, I purposely left the wooden board covering under the sink for the housekeeper to see it BUT as we got back to our room it was STILL THERE! No communication whatsoever from front desk to housekeeping.
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this review
Responded 16 Dec 2022
We appreciate the feedback, 100krisq.

We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our housekeeping team to help us rectify these problems moving forward.

We do hope you give us another opportunity to share a more positive experience with you soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 15 September 2022 via mobile

This is hands down the best Marriott that I have visited! The hotel is fairly new and the rooms are immaculate. The bathrooms even have a bidet! The entrance is very nice and impressive. The front desk and housekeeping at this hotel all work together seamlessly. There is a restaurant on property called Five55 and they have a nice selection of beer and wine.

Date of stay: September 2022
Trip type: Travelled on business
1  Thank shaunw796
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 15 September 2022

Thank you for the fantastic review, shaunw796!

It's wonderful your time at Courtyard by Marriott Los Angeles Monterey Park was so outstanding! We're thrilled you enjoyed our comfortable accommodations and lovely ambiance. It's great you felt so welcome and relaxed during your time with us! We aim to please and your praise lets us know we're doing our job!

We look forward to hosting you again soon for another excellent experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2022 via mobile

We came last August and it was a decent hotel for 1 night. So we are coming again this year for 1 night. We asked for a quiet room and the receptionist told me that room 371 is a quiet room because it faces the residential. It is not!! I hear car racing all night long because it is closest to the tunnel.

Things have changed a lot since my last stay. WiFi is very slow on my phone and doesn’t work on my laptop.

Big stains on towels.

The wall is so thin that I heard the conversation from next door. I was wearing a ear plug. Is there sound proof at all?

We will not come back again.

Room tip: Don’t come
Date of stay: July 2022
Trip type: Travelled with family
Thank AngelP292
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 2 August 2022

We appreciate you taking the time to share your feedback, Angel.

It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll be sure to discuss your feedback moving forward.

We hope for the chance to host you again soon so we can share a more positive experience with you.

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Reviewed 21 July 2022 via mobile

We only stayed here for one night and they were able to accommodate our room request when we checked in. From what previous reviewer suggested, we had a room facing the street side. The hotel is big, there's south and a north wing. North is closer to the freeway and south side is closer to Ralph. If you want to use the swimming pool, it's on the South side of the building . We stayed at the north side and it wasn't too bad of a walk from 2nd floor. It was not busy when we went, so our kids had the pool all to themselves. There's not much shade, so it can get really hot.

I like the laminated floor, comparison to carpet. It was spacious and able to fit our luggages just fine. Our floor was quiet, so we didn't encounter any noise issues.

The location is so convenient to many Asian eateries. Self parking at the back side and you can use the hotel card key to get into your room from there. We felt very safe driving in and out of the parking lot. We would definitely return if we are traveling around this area.

Date of stay: July 2022
Trip type: Travelled with family
2  Thank Socooltotravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 21 July 2022

Thanks for sharing your feedback with us, Socooltotravel!

It's fantastic to see how much you enjoyed your recent stay at Courtyard by Marriott Los Angeles Monterey Park! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience.

Thank you again for taking the time to share your feedback, and we hope you have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2022

Wrote a review a few weeks ago but got taken down. Will post here and on all sites so people are aware. I stay here regularly for work. Decent Courtyard because it's new and renovated. Staff is nice and follow procedures and regulations.

No upgrade for any elite members. No matter day of the week, there will be "no rooms available"." Will begrudgingly give complimentary parking if no upgrade available, but will always remind you complimentary parking are not always available.

My biggest gripe with this hotel is the smell of marijuana. From when you park you car, in the underground parking lot, into the elevator, and into your room, there are always random wafts of marijuana smell. I'm pretty sure it comes from the neighborhood in the back or one of the staff members.

No matter what, be sure to request a room facing the street or higher floors, or else you will be taking in plenty of second-hand marijuana smoke. Call early to make sure it is available, otherwise they will always assign a room towards the back.

Besides that, clean hotel.

Room tip: Get a room facing the street and higher floor for less marijuana smell coming from the back alley, garage, and neighborhood.
Date of stay: June 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank R6350OYbobl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 30 June 2022

Thank you for the feedback, R6350OYbobl.

We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding your experience with our team moving forward.

We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.

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Reviewed 31 May 2022 via mobile

Great hotel location was nice, check in was fast no issues. Booked the 1 bedroom suite and it was very nice super spacious and most importantly VERY clean. Parking was 12$ under ground felt safe parking my car had no issues & yes they have charging stations for cars. Deposit fee was $50 if paying with debit. I did request the highest floor & everything I requested was met the suites are HUGE I got room 206 floor 6 & it was a cornered room with a nice view huge bathroom and the toilet had its own door so that was a plus, the only thing we didn’t have was a microwave we didn’t request or ask for one but that’s about it other then that it’s a very nice hotel I recommend checking it out if you are in the area or traveling!

Room tip: 15$ parking, Room 206 floor 6 is a cornered suite with nice views!
Date of stay: May 2022
Trip type: Travelled as a couple
Thank Xoxoval_95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 2 June 2022

Thank you for sharing with us!

We're delighted to hear you had a fantastic time with us at Courtyard by Marriott Los Angeles Monterey Park. We're so glad you enjoyed our location, efficient service, spacious rooms, clean facilities, and gorgeous views so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.

Please come visit us again in the near future for another lovely experience!

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