We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Angel P
San Mateo, California

Noisy and dirty bite. WiFi not working well

1.0 of 5 bubblesReviewed 31 Jul 2022via mobile
We came last August and it was a decent hotel for 1 night. So we are coming again this year for 1 night. We asked for a quiet room and the receptionist told me that room 371 is a quiet room because it faces the residential. It is not!! I hear car racing all night long because it is closest to the tunnel.

Things have changed a lot since my last stay. WiFi is very slow on my phone and doesn’t work on my laptop.

Big stains on towels.

The wall is so thin that I heard the conversation from next door. I was wearing a ear plug. Is there sound proof at all?

We will not come back again.
Date of stay: July 2022
Room Tip: Don’t come
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this review
Responded 1 Aug 2022
We appreciate you taking the time to share your feedback, Angel.

It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll be sure to discuss your feedback moving forward.

We hope for the chance to host you again soon so we can share a more positive experience with you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
  • Expedia
  • Hotels.com
  • Agoda.com
1.4 km from Courtyard Los Angeles Monterey Park
Free Wifi
  • Expedia
  • Hotels.com
  • Trip.com
4.1 km from Courtyard Los Angeles Monterey Park
Free Wifi
Free parking
  • Agoda.com
1.1 km from Courtyard Los Angeles Monterey Park
Free Wifi
Airport transportation
  • Expedia
  • HolidayInn.com
    HK$1,182
  • Agoda.com
0.2 km from Courtyard Los Angeles Monterey Park
Pool
Outdoor pool
  • Expedia
  • Hotels.com
  • Trip.com
1.4 km from Courtyard Los Angeles Monterey Park
Free Wifi
Free parking
M Laundry
  • Expedia
  • Hotels.com
  • Vio.com
3.6 km from Courtyard Los Angeles Monterey Park
Free Wifi
Free parking
No fees just great deals
  • Vio.com
2.5 km from Courtyard Los Angeles Monterey Park
Free Wifi
Earn rewards for every stay
  • Agoda.com
  • Booking.com
  • Hotels.com
2.5 km from Courtyard Los Angeles Monterey Park
  • Agoda.com
1.6 km from Courtyard Los Angeles Monterey Park
Free Wifi
Free parking
Contact accommodation for availability.
8.3 km from Courtyard Los Angeles Monterey Park
Free Wifi
Pool
View more hotels in Monterey Park
Reviews (50)
Filter reviews
50 results
Traveller rating
21
10
6
5
8
Traveller type
Time of year
LanguageAll languages
Traveller rating
21
10
6
5
8
Show reviews that mention
All reviews nice hotel swimming pool room was clean bidet toilet freeway floor wifi lobby starbucks luggage lax carpet
Selected filters
Filter
Updating list...
28 - 33 of 50 reviews
Reviewed 21 July 2022 via mobile

We only stayed here for one night and they were able to accommodate our room request when we checked in. From what previous reviewer suggested, we had a room facing the street side. The hotel is big, there's south and a north wing. North is closer to the freeway and south side is closer to Ralph. If you want to use the swimming pool, it's on the South side of the building . We stayed at the north side and it wasn't too bad of a walk from 2nd floor. It was not busy when we went, so our kids had the pool all to themselves. There's not much shade, so it can get really hot.

I like the laminated floor, comparison to carpet. It was spacious and able to fit our luggages just fine. Our floor was quiet, so we didn't encounter any noise issues.

The location is so convenient to many Asian eateries. Self parking at the back side and you can use the hotel card key to get into your room from there. We felt very safe driving in and out of the parking lot. We would definitely return if we are traveling around this area.

Date of stay: July 2022
Trip type: Travelled with family
2  Thank Socooltotravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 21 July 2022

Thanks for sharing your feedback with us, Socooltotravel!

It's fantastic to see how much you enjoyed your recent stay at Courtyard by Marriott Los Angeles Monterey Park! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience.

Thank you again for taking the time to share your feedback, and we hope you have a fantastic day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2022

Wrote a review a few weeks ago but got taken down. Will post here and on all sites so people are aware. I stay here regularly for work. Decent Courtyard because it's new and renovated. Staff is nice and follow procedures and regulations.

No upgrade for any elite members. No matter day of the week, there will be "no rooms available"." Will begrudgingly give complimentary parking if no upgrade available, but will always remind you complimentary parking are not always available.

My biggest gripe with this hotel is the smell of marijuana. From when you park you car, in the underground parking lot, into the elevator, and into your room, there are always random wafts of marijuana smell. I'm pretty sure it comes from the neighborhood in the back or one of the staff members.

No matter what, be sure to request a room facing the street or higher floors, or else you will be taking in plenty of second-hand marijuana smoke. Call early to make sure it is available, otherwise they will always assign a room towards the back.

Besides that, clean hotel.

Room tip: Get a room facing the street and higher floor for less marijuana smell coming from the back alley, garage, and neighborhood.
Date of stay: June 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank R6350OYbobl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 30 June 2022

Thank you for the feedback, R6350OYbobl.

We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding your experience with our team moving forward.

We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022 via mobile

Great hotel location was nice, check in was fast no issues. Booked the 1 bedroom suite and it was very nice super spacious and most importantly VERY clean. Parking was 12$ under ground felt safe parking my car had no issues & yes they have charging stations for cars. Deposit fee was $50 if paying with debit. I did request the highest floor & everything I requested was met the suites are HUGE I got room 206 floor 6 & it was a cornered room with a nice view huge bathroom and the toilet had its own door so that was a plus, the only thing we didn’t have was a microwave we didn’t request or ask for one but that’s about it other then that it’s a very nice hotel I recommend checking it out if you are in the area or traveling!

Room tip: 15$ parking, Room 206 floor 6 is a cornered suite with nice views!
Date of stay: May 2022
Trip type: Travelled as a couple
Thank Xoxoval_95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 2 June 2022

Thank you for sharing with us!

We're delighted to hear you had a fantastic time with us at Courtyard by Marriott Los Angeles Monterey Park. We're so glad you enjoyed our location, efficient service, spacious rooms, clean facilities, and gorgeous views so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.

Please come visit us again in the near future for another lovely experience!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2022

If I could give zero star, I would. This is our third time staying at this hotel and had the most terrible experience - will NEVER come back. During the first night of the stay right after taking a shower, I realized that the bath towel I was using had an USED BANDAID stuck on it. It was absolutely DISGUSTING. I was disturbed to find that the other 3 towels either had stain or dust. We were so frustrated and talked to the front desk who stated that she will relay the complaint to the manager. However, no one contacted us during our 3-night stay there. Since we had very busy schedule while visiting, we tried following up soon after we left the hotel - we wrote 3-4 emails to the hotel manager and got NO RESPONSE. Until now, we still hear nothing. STAY AWAY.

Date of stay: April 2022
Trip type: Travelled as a couple
2  Thank FeliciaTseng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 24 May 2022

We appreciate the feedback.

It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.

We hope you give us another opportunity to share a more positive experience with you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2022

Stay in Monterey Park for family visit. Checked reviews of all nearby hotels/motels, most are pretty scary. The member rate for this hotel is within 10% of all other hotels/motels with a much cleaner and safer environment, so there are no reason not to stay here. Stayed on the 5th floor, street side and it was quite all day. Staff were helpful with requests and information. Did not use their restaurant as there are just too many eateries close by. Hotel does provide paid car service to LAX but be careful in using it. Driver only told me they only accept cash when we got to airport, so had to drive to nearby hotel to get cash from ATM. Don’t use it.

Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
1  Thank NMFFF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AIMBRIDGE VENDO... D, General Manager at Courtyard Los Angeles Monterey Park, responded to this reviewResponded 17 April 2022

Thanks for the amazing review!

It's excellent your time at Courtyard by Marriott Los Angeles Monterey Park was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!

Thank you again for sharing your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews