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Joel P

Glady Paz

5.0 of 5 bubblesReviewed 3 weeks ago
There are many things I appreciate about the Sheraton Grand Los Angeles. It's beautiful, the rooms are great, and they're conveniently located. The valet, front desk, and housekeeping staff are efficient and friendly. I'm especially touched by the personalized attention I receive from housekeeping. It's been a joy being booked on the 3rd floor and getting to know Gladys Paz. She always greets me with a warm smile, asks if my needs are met, answers any questions, and makes me feel safe and cared for. Thank you, Gladys!
Date of stay: May 2024
Room Tip: Dont think twice. Just book your stay here and enjoy!
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,568)
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Traveller rating
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Traveller rating
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9 - 14 of 1,569 reviews
Reviewed 5 weeks ago via mobile

The breakfast options were very limited and the food quality were very low.
The room is very old and and not so clean
I also think they provide bad service and not being nice and welcoming to the guess.

Only the lobby is nice and renovated
And food and drinks at the restaurant were ok.

Date of stay: May 2024
Trip type: Travelled on business
2  Thank Avocado770
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2024 via mobile

Great service from the stuff, in my floor Gladys Paz, was a really good example of kindness fully recommended, the only thing not good, the internet speed awful 😞 to slow and charge if you need more speed, for the price, not fair. The rest of the things ok

Date of stay: May 2024
Trip type: Travelled on business
Thank carlossJ103DL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2024

The experience is great, the housekeeper Gladys Paz is one of the best I've ever met, it's great to meet this kind of people who share experiences and recommend places to go. I love it here, the bed and things in the suite were amazing. I'll come back

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sandy O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2024

Great stay with spacious room and great service from Manuel in the club lounge.
I also really recommend the food from The District restaurant inside the hotel, the quality of the foods are great and you can also use the daily $25 F&B credits from the destination fee.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Niko Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024 via mobile

An otherwise perfect stay was spoiled by our shower. Water temp went from cold to scalding hot without adjusting the handle. It was impossible to maintain an acceptable temperature. The shower wouldn't drain properly the last morning we were there. Yes, the stopper was open in the tub. Third issue was how the sink faucet was positioned too close to the back of the sink bowl making it difficult to wash your hands without touching the interior of the sink. Everything else was spectacular throughout the hotel. Staff were the friendliest I've ever encountered in a hotel, it was well cleaned and the workout room was well equipped with great views on the 26th floor. Install some new sink faucets, pour some bleach down the shower drain and fix the shower temp and this is a five star experience for me. 3.5 rounded to a 4 as is

Room tip: Located on Metro line for easy access to public transit.
Date of stay: April 2024
Trip type: Travelled on business
Thank 406ChrisG406
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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