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adam w

Great value, and grat for a family of 5(or 6)

4.0 of 5 bubblesReviewed 2 Jan 2020
We stayed for 1 night after a late arrival in LAX. Grabbed the shuttle to the hotel easily. Once there we picked this as we could stay cheaply in one room. With 2 queen beds and a pullout sofa this room could easily fit 6. The hotel was in walking distance of a cheap UBER from the car rental agencies. Finally they had a good free breakfast buffet. Yes the rooms were a little dated, but everything else worked out great.
Date of stay: December 2019
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterstateHotels, Manager at Residence Inn by Marriott Los Angeles LAX / Century Boulevard, responded to this review
Responded 20 Jan 2020
adam w - we're so happy to hear that you found great value in staying with us at the Residence Inn by Marriott Los Angeles at LAX. Our large suites are definitely a great option for large families! We hope to see you again soon should your travels bring you back through the LAX area.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews full kitchen jersey mike studio room close to the airport free breakfast sofa bed fire pit shuttle bus shuttle service rental car the breakfast area front desk staff yogurt would definitely stay here again great room early check long flight
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Reviewed 1 January 2020 via mobile

I love The Residence Inn LAX it is so Clean The Service Is great And Fast And The Complementary Morning Breakfast Is To die For... Great Job Keep Up The Good Work Your business Is Clean And I Would Recommend This Hotel To Everyone. If You Want Comfort And Nice Service go Here I GIVE IT FIVE THUMBS UP...

Date of stay: September 2019
Trip type: Travelled with family
4  Thank 110sparklew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterstateHotels, Manager at Residence Inn by Marriott Los Angeles LAX / Century Boulevard, responded to this reviewResponded 30 January 2020

110sparklew - this is such great feedback! We appreciate your time in posting your comments and look forward to seeing you again soon!

Best,
Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019

From the moment I walked into the grand entrance and faced the check-in counter, I was impressed with this property. So much so, that we Only stay here, if at all possible, whenever we’re in the area, and that’s about twice a month, of late. The staff at the front desk was personable and very accommodating. I felt welcome and that’s saying something, these days. I had the 2 bedroom suite and it was clean and well stocked and spacious. We spent the evening in the living room space with family and ate sandwiches for dinner from Jersey Mike’s, which is on property. Had plenty of space for visiting. Kitchen was fully functional. Again, very clean. Bedrooms were large, had a terrific view of the airport. Had no outside noise in the bedroom when trying to sleep, despite flights continuing throughout the night quite nearby. Spacious and clean and well-maintained showers. It was just a great place from the very first visit. I really can’t say enough about how nice it was for the price! I would have expected to pay much more for a room in a place like this. Kudos to the Team :) They really are extraordinary.

Date of stay: November 2019
    • Value
    • Rooms
    • Service
4  Thank MonsterMagnetics
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterstateHotels, Manager at Residence Inn by Marriott Los Angeles LAX / Century Boulevard, responded to this reviewResponded 30 January 2020

MonsterMagnetucs - your comments are so flattering! We truly enjoy hearing such positive feedback, and enjoy having you property. Thank you for being a loyal guest, and look forward to your next visit!

Best,
Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2019

This hotel doesn’t care about the guest experience. A fire alarm went off after bedtime forcing people to evacuate their rooms. After realizing there was no fire, the alarm was turned off but they had put us in a handicapped accessible room, which means a strobe light was flashing in addition to the alarm. After the alarm was cleared, the light still kept flashing. Couldn’t use the room phone to call the front desk...solid busy signal...so I used an outside line to call the front desk. They had no idea the strobe light was still flashing and said they would have someone check it. After 20 minutes with no one coming to the room and no remedy, I called again and was on hold for another 20+ minutes. Finally they said they had no idea how to turn it off and could move us to another room. Although no one wants to get dressed again, pack up all their things and move at almost midnight, we did that to get away from the headache-causing strobe lights. After talking with the manager the next day, he refused to give any consideration in the rate charged insisting that this was a safety thing and the system was working properly. I’m not sure how you can say a system is working properly when you don’t even understand how it works or how to shut it off. Anyway, there are many more options of hotels near LAX for lower rates and the same amenities who truly care about ensuring a positive guest experience more than their bottom line. Shame on you, Marriott. You lost a good customer today.

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank Goodservicerequired1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterstateHotels, Manager at Residence Inn by Marriott Los Angeles LAX / Century Boulevard, responded to this reviewResponded 19 December 2019

We appreciate your time in providing feedback about your recent stay with us, and we're sorry to hear of the issues you faced during your stay. We have shared your comments with our team internally to use as a training tool, ensuring a positive experience for all guests moving forward. We hope that you will consider staying with us again should your travels bring you back to the LAX area.

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Reviewed 7 December 2019

I was stopping over from a flight for just one night, and this hotel was great for me in all ways. It was very clean, the room loaded with useful features and lots of space...especially good for the traveling business person.... and quiet, despite being so close to the airport! The bed and linens were super comfortable. I used the hotel's complimentary shuttle to and from the airport, convenient schedule and very short wait in both directions. The location was great, super close to the airport, plus a 10-minute (apx $18) cab ride to Manhattan Beach so you can get your toes in the Pacific Ocean, walk the Pier and then walk around that cute beach town with good eateries and shops.

I highly recommend this hotel for either a short or long stay. Helpful and courteous staff, good value.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
8  Thank suzinvt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterstateHotels, Manager at Residence Inn by Marriott Los Angeles LAX / Century Boulevard, responded to this reviewResponded 30 January 2020

suzinvt - we can't thank you enough for leaving comments about your stay. We appreciate you taking the time to do so, sharing your thoughts with us and our future guests. Our team enjoyed having you here, and look forward to your next visit!

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Reviewed 4 December 2019 via mobile

A very friendly staff. A Great big room with a big kitchen. Wonderful gym with lots of Life fitness cardio machines and great location. My first time here and it won’t be my last. I stayed here since my flight was at 11:30 am and I was visiting friends and family in Palm Springs. I wanted to avoid the morning traffic. What a great decision. Check in was a breeze. The staff were all amazing. Very kind and helpful. The gym is all I could ask for and more. Wonderful new life fitness equipment. I was pleasantly surprised.

Date of stay: December 2019
Trip type: Travelled solo
4  Thank 959williamn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterstateHotels, Manager at Residence Inn by Marriott Los Angeles LAX / Century Boulevard, responded to this reviewResponded 30 January 2020

959williamn - we take great pride in offering a fitness center that is second to none at LAX hotels, so we're thrilled to hear that you enjoyed it so much. We hope to see you again should your travels bring you back to the LAX area.

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