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venturequest
San Diego, California

Nice viable option for lodging.

4.0 of 5 bubblesReviewed 12 Aug 2024
Good and clean place to stay. Nice use of technology. Ample lobby area for work, socializing, dining, etc.
Date of stay: August 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (470)
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Reviewed 13 August 2024

As we were getting out of an Uber one night, my friend dropped her phone on the street and it slipped right into the sewer grate. We were sure it was lost forever but Hector noticed something was wrong, found us the number for the L.A. streets and sanitation nighttime hotline, and helped us actually contact someone who could help! And he gave us a round of free drinks to ease the trouble. Someone came out at 6 a.m. the next morning and she had her miraculously still-working phone in her hand minutes later. Without Hector, the rest of the trip would have been quite challenging, but he was our hero that night!

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 663gbtraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Cruz, General Manager at Citizenm Los Angeles Downtown, responded to this reviewResponded 20 August 2024

Hello!

Thank you very much for this glowing review! Hector was able to read this review and we made sure to give him a shoutout!

We are so glad everything worked out and you enjoyed your time with us!

Wishing you all the best,

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Reviewed 13 August 2024

Trip was wife’s 60th birthday celebration. The location, room and employees were all great. The parking however forced us to checkout way early. And it would also be nice to have map and a bit of information about things to do and local attractions

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gardonahue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2024

The hotel was perfect, just be cautious when you go outside of the building. There's a lot of homeless.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank felipebravomarino
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2024

Great bang for the buck. Comfy bed. Great staff. Room compact but all I needed. The Ipad never worked for the TV but I didn.t really care. I will return if in LA.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mark6162
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2024

Had a flight cancellation due to the global IT outage. Stuck in airports for more than 24 hours and finally got to hotel the next day after my reservation started. Looking forward to hot shower only to find out they gave away my room and had no more available. Had to wait the day to get one. Of course they aren’t going to refund me my money for the night they F-d me out of and pocketed it. Untrustworthy hotel. Won’t be staying there again. Room was nice modern and clean. Sink drain smelled like heavy mold though

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dcphf7bx1d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Cruz, General Manager at Citizenm Los Angeles Downtown, responded to this reviewResponded 25 July 2024

Hello -

We know that with all the craziness due to the Global IT outage coming to check-in and not being able to is not ideal and for that we sincerely apologize. We do our best to hold the rooms but our system will assume you are not showing up after 24hrs. I have passed this feedback along in the hopes we can improve.

We hope the rest of your stay was fantastic.

All the best -

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