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dcphf7bx1d

This place sucks

2.0 of 5 bubblesReviewed 21 Jul 2024
Had a flight cancellation due to the global IT outage. Stuck in airports for more than 24 hours and finally got to hotel the next day after my reservation started. Looking forward to hot shower only to find out they gave away my room and had no more available. Had to wait the day to get one. Of course they aren’t going to refund me my money for the night they F-d me out of and pocketed it. Untrustworthy hotel. Won’t be staying there again. Room was nice modern and clean. Sink drain smelled like heavy mold though
Date of stay: July 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Cruz, General Manager at Citizenm Los Angeles Downtown, responded to this review
Responded 25 Jul 2024
Hello -

We know that with all the craziness due to the Global IT outage coming to check-in and not being able to is not ideal and for that we sincerely apologize. We do our best to hold the rooms but our system will assume you are not showing up after 24hrs. I have passed this feedback along in the hopes we can improve.

We hope the rest of your stay was fantastic.

All the best -
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 July 2024

Fancy place, a variety of arts in the living lobby. Reasonable price with no hidden extra charges. Good attitude of crews

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kinopedia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2024

Clean speedy futuristic. If you want to experience the best hotel in LA, I would defintely recommend this hotel

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ces11222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2024

Had a horrible experience at a different hotel near the convention center. Booked this super late at 10 or 11 pm. And thanks to citizens automated check in I was able to switch hotels that same night. Very very happy with the decision

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jonathan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2024

Rooms were small, efficiency-style setup. To give you an idea, the bed was wall to wall up against the window. Small, built-in cooler instead of a standard mini fridge. No ice machine on any floor, it had to be requested from the lobby bar. "Casting" feature on the TV didn't work and there was no access to the HDMI inputs, so you can't watch your streaming services. No place to put luggage, but did have large under bed storage if you want to completely unpack. Overall, WAY too small for two people. On a positive note, the room was very clean and had daily housekeeping (which is hard to come by these days).

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank CoryG255
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Cruz, General Manager at Citizenm Los Angeles Downtown, responded to this reviewResponded 25 July 2024

Hello

Thank you for your review.

We absolutely understand that our concept is not for everyone. We focus on functionality, connections and great service.

We hope you still had a great time in LA.

All the best -

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024

Very easy check in process, no nonsense, straightforward, and the rooms, service, and staff are all amazing. Toilet privacy can be better as a couple or if you’re rooming with one other person, but otherwise it’s great experience and absolutely incredie valuable for the affordable price it was.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ELamorena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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