This is an exceptional hotel. There are so many details that contribute to a luxurious and fun experience (beautifully appointed, super clean and quiet rooms, outstanding views, great location, friendly, helpful staff, even free bicycles!) Unfortunately, I left my cellphone charger in my room when I checked out and did not receive a call back when I called to ask about it a few hours later. Up until losing my expensive charger, I had a memorably positive stay.
Hello zzmanrayta,
We looooved your feedback and all your note about your stay and that you used those bikes around DTLA! We loved having you in house. We're sorry to hear about your charger and have looked all over. We might have wires crossed with contact info so we'll try to reach out again. We hope it turns up and will keep trying! We do hope to have you back very soon!
-The Hox Team
I left my diamond earring in my hotel. I contacted them the night I returned home and realized I forgot them, and even described exactly where I left them. They never found them, which means someone at the hotel, most likely house keeping stole them and never turned them in. They know who cleaned my room so I am super bummed they could not get to the bottom of this.
Hello,
We were so sorry to hear this feedback and want to let you know we did do a search high and low for your items. Unfortunately they didn't turn up so we hope that they are found somewhere unexpected. We are super bummed as well to have this happen.
Our sincere apologies!
Great location, great service haven’t had this service in LA, need to get better with their cleaning, cute decor
Hello Travelingbymysel2024,
Thanks so much for leaving us this note! We're looking into any issues you had but hapy to hear you loved the location and service from our amazing team! We are constantly working to improve so we appreciate you so much! Come back and we will take great care of you!
-The Hox Team
This hotel was very clean inside and out. The staff was friendly and the beds were very comfortable.
Hello Sandra!
We loved hearing you had a comfy stay and loved everything from the vibe to the team to the decor! Thanks so much for the 5 stars and for leaving feedback. We loved having you here!
Hope to have you back again soon- The Hox Team
Booked a two night stay and we had a lovely time. Lots of food trucks and shopping near by, so we didn’t need to drive anywhere.
Hello ronfar83!
Thanks so much for the 5 stars and for leaving feedback! So happy to hear you loved the neighborhood and took full advantage of DTLA. We agree there is so much to do and explore!
Hope to have you back again soon- The Hox Team
